Agricultural Equipment Service Leader
1 week ago
We are collaborating with a reputable multi-location agricultural equipment firm in search of a driven individual to take on the role of Agricultural Service Manager. This position entails overseeing warranty claims with the equipment manufacturer and managing the technicians' work schedules, including approving time off. Exceptional customer service skills are essential. Ideal candidates will possess a minimum of 3 years of management experience or a combination of 5 years in agricultural diesel repair and service management. The compensation package is highly competitive and includes comprehensive benefits.
Key Responsibilities of the Agricultural Service Manager:
- Formulate contracts for contractors with ongoing equipment rental or purchasing requirements.
- Educate service staff on best practices for customer satisfaction and brand representation.
- Establish, maintain, and adhere to a prioritization system for scheduling all service tasks, both for customers and internal needs.
- Manage work order systems, including logging invoices and generating service invoices.
- Ensure that all manufacturer warranty claims and Product Improvement Program submissions are completed and filed promptly in accordance with manufacturer guidelines.
- Assign jobs and work areas to employees based on their skills and expertise.
- Guarantee that the Service Department is equipped with necessary tools and that service equipment is maintained in optimal working condition.
- Provide recommendations for the acquisition of service vehicles, ensuring proper maintenance and record-keeping.
- Coordinate dealership training programs and service-related customer clinics.
- Exhibit professionalism at all times, both within and outside the dealership.
- Monitor metrics monthly to ensure departmental goals are met.
- Perform additional functions or duties as directed by management in alignment with dealership objectives.
Requirements for the Agricultural Service Manager:
- High School diploma/GED required (Associate's/Bachelor's degree preferred).
- 3+ years in a Service Manager role or experience as a Service Technician/Mechanic.
- Outstanding communication and leadership abilities.
- Ability to thrive in a fast-paced environment, demonstrating a sense of urgency and managing people under pressure.
Only qualified applicants will be contacted for further consideration.
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We pride ourselves on being competitive and client-focused, recognizing that our value lies in delivering the right solutions at the right time.
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