E-Z-GO Field Service Manager, Midwest
3 days ago
Job Summary
The E-Z-GO Field Service Manager, Midwest is responsible for overseeing the field service operations in the Midwest region. This role requires strong leadership and management skills to supervise a team of employees, manage workload, and ensure positive customer relations.
Key Responsibilities
- Supervise employees in the field service areas, including managing workload, location, timecards, and vehicle maintenance.
- Ensure positive customer relations by determining customer service needs and effectively and efficiently resolving customer inquiries.
- Conduct daily reporting through SAP and Salesforce to ensure technicians and leadership are informed and discrepancies are identified.
- Oversee fleet deliveries and review maintenance requirements according to customer and manufacturing specifications.
- Coordinate with quality and warranty teams on procedures for parts and payment.
- Responsible for quality inspections and vehicle evaluations for customer reviews.
- Train and educate customers on TSV product features, warranty claims, and process procedures.
- Direct and conduct preventative maintenance on company vehicles.
- Act as liaison to sales staff and assist sales personnel on service-related customer requirements.
- Assist in demos and sales proposals when requested.
Qualifications
- Education: Bachelor's degree in business administration, operations, or another relevant program required.
- Years of Experience: 5 or more years of relevant experience required.
- Software Knowledge: Microsoft Office Suite; Salesforce and SAP preferred.
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