E-Z-GO Field Service Manager, Midwest

3 days ago


Kansas City, Missouri, United States Cutting Edge Training LLC Full time

Job Summary

The E-Z-GO Field Service Manager, Midwest is responsible for overseeing the field service operations in the Midwest region. This role requires strong leadership and management skills to supervise a team of employees, manage workload, and ensure positive customer relations.

Key Responsibilities

  • Supervise employees in the field service areas, including managing workload, location, timecards, and vehicle maintenance.
  • Ensure positive customer relations by determining customer service needs and effectively and efficiently resolving customer inquiries.
  • Conduct daily reporting through SAP and Salesforce to ensure technicians and leadership are informed and discrepancies are identified.
  • Oversee fleet deliveries and review maintenance requirements according to customer and manufacturing specifications.
  • Coordinate with quality and warranty teams on procedures for parts and payment.
  • Responsible for quality inspections and vehicle evaluations for customer reviews.
  • Train and educate customers on TSV product features, warranty claims, and process procedures.
  • Direct and conduct preventative maintenance on company vehicles.
  • Act as liaison to sales staff and assist sales personnel on service-related customer requirements.
  • Assist in demos and sales proposals when requested.

Qualifications

  • Education: Bachelor's degree in business administration, operations, or another relevant program required.
  • Years of Experience: 5 or more years of relevant experience required.
  • Software Knowledge: Microsoft Office Suite; Salesforce and SAP preferred.


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