Cloud Services Operations Manager
1 week ago
Company Overview:
We empower organizations to envision new opportunities and drive transformative change for a sustainable future. Our analytical solutions integrate content, data, and insights to enhance business, individuals, and communities.
Position Summary:
The role of the Cloud Services Manager in Workforce Technology Services at Verisk involves:
- Contributing to a vibrant and innovative community
- Utilizing advanced technology while continuously enhancing skills and expertise
- Prioritizing customer success and commitment to service
- Taking ownership and accountability for all responsibilities
Key Responsibilities:
- Designing, developing, and maintaining enterprise systems that optimize workforce productivity through cloud technologies
- Ensuring solutions are secure, scalable, and comply with enterprise policies and industry best practices
Objectives:
- Elevate the reputation and capabilities of the IS&T team by delivering exceptional service and technical expertise
- Foster a culture of continuous improvement across operations, engineering, and development for enhanced efficiency and cost-effectiveness
Specific Duties:
- Overseeing the team to ensure effective operational support across all environments
- Monitoring compliance with enterprise standards and planning necessary improvements
- Collaborating with vendors and IT personnel for technical design and issue resolution
- Providing design guidance to business partners for optimal technology utilization
- Implementing enhancements to team services through innovative technologies and improved processes
- Creating and maintaining documentation and automation for repeatable design patterns to boost efficiency
- Leading technical programs and projects through all execution phases
Success Metrics:
- Contributions to innovation, security, and optimization of company technologies
- Completion of project plans and tracking with timely execution
- Positive feedback from business partners regarding support
- Favorable reviews from team members and leadership
Qualifications:
- Proven ability to build effective relationships across all organizational levels
- Strong desire to learn and tackle complex challenges innovatively
- Excellent communication skills and a collaborative approach are essential
- Flexibility in work hours, including potential nights and weekends
- Minimum of 3 years of relevant experience with a bachelor’s degree
- Experience in designing and managing enterprise infrastructure systems
- Familiarity with networking concepts and operating systems
- Experience with public cloud services, particularly Azure
- Knowledge of ITSM methodologies and database platforms
- Experience with CI/CD tools and automation scripting
- Strong customer service skills and experience with technical documentation
- Potential for domestic and international travel
About Verisk:
For over five decades, Verisk has been a leader in data analytics and technology for the global insurance sector, providing value through expertise and scale. We are committed to fostering a diverse and inclusive workplace, recognized for our outstanding culture and dedication to employee development.
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