Cloud Services Operations Manager

1 week ago


Lehi, Utah, United States Verisk Full time
Job Overview

Company Overview:
We empower organizations to envision new opportunities and drive transformative change for a sustainable future. Our analytical solutions integrate content, data, and insights to enhance business, individuals, and communities.

Position Summary:
The role of the Cloud Services Manager in Workforce Technology Services at Verisk involves:

  • Contributing to a vibrant and innovative community
  • Utilizing advanced technology while continuously enhancing skills and expertise
  • Prioritizing customer success and commitment to service
  • Taking ownership and accountability for all responsibilities

Key Responsibilities:

  • Designing, developing, and maintaining enterprise systems that optimize workforce productivity through cloud technologies
  • Ensuring solutions are secure, scalable, and comply with enterprise policies and industry best practices

Objectives:

  • Elevate the reputation and capabilities of the IS&T team by delivering exceptional service and technical expertise
  • Foster a culture of continuous improvement across operations, engineering, and development for enhanced efficiency and cost-effectiveness

Specific Duties:

  • Overseeing the team to ensure effective operational support across all environments
  • Monitoring compliance with enterprise standards and planning necessary improvements
  • Collaborating with vendors and IT personnel for technical design and issue resolution
  • Providing design guidance to business partners for optimal technology utilization
  • Implementing enhancements to team services through innovative technologies and improved processes
  • Creating and maintaining documentation and automation for repeatable design patterns to boost efficiency
  • Leading technical programs and projects through all execution phases

Success Metrics:

  • Contributions to innovation, security, and optimization of company technologies
  • Completion of project plans and tracking with timely execution
  • Positive feedback from business partners regarding support
  • Favorable reviews from team members and leadership

Qualifications:

  • Proven ability to build effective relationships across all organizational levels
  • Strong desire to learn and tackle complex challenges innovatively
  • Excellent communication skills and a collaborative approach are essential
  • Flexibility in work hours, including potential nights and weekends
  • Minimum of 3 years of relevant experience with a bachelor’s degree
  • Experience in designing and managing enterprise infrastructure systems
  • Familiarity with networking concepts and operating systems
  • Experience with public cloud services, particularly Azure
  • Knowledge of ITSM methodologies and database platforms
  • Experience with CI/CD tools and automation scripting
  • Strong customer service skills and experience with technical documentation
  • Potential for domestic and international travel

About Verisk:
For over five decades, Verisk has been a leader in data analytics and technology for the global insurance sector, providing value through expertise and scale. We are committed to fostering a diverse and inclusive workplace, recognized for our outstanding culture and dedication to employee development.



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