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Field Service Operations Coordinator

2 months ago

Lehi, Utah, United States Sunrun Full time
Company Overview
At Sunrun, we are dedicated to revolutionizing the way we harness energy. Our mission begins with our employees, and we are committed to creating a workplace that promotes diversity, inclusion, and a sense of belonging.

Position Summary
The Field Service Operations Coordinator plays a crucial role in ensuring the seamless execution of field service tasks through effective collaboration with both Sunrun branches and partner organizations. A strong focus on customer satisfaction, exceptional communication skills, and a drive for success are essential attributes for this role.

Key Responsibilities
  • Collaborate with field teams, leadership, and centralized support to ensure that projects are prepared for execution, enhancing the overall customer experience.
  • Act as a primary contact for clients, facilitating communication regarding routine field service operations and addressing customer inquiries and escalations as needed.
  • Schedule and assign customer appointments in alignment with technician routes and availability.
  • Initiate and manage tasks necessary for field service dispatches.
  • Assess customer escalations and adjust schedules in partnership with leadership to prioritize tasks effectively.
  • Complete daily responsibilities within established timelines by prioritizing multiple tasks across various projects with minimal oversight.
  • Meet all defined performance metrics, objectives, and deadlines in a dynamic, high-performing team environment.
  • Provide support to other teams as required.
  • Foster positive relationships and maintain open communication with customers, colleagues, and all organizational levels to provide necessary updates and reports.

Qualifications
  • High school diploma or equivalent.
  • A minimum of 2 years of relevant experience in customer service, scheduling, coordination, or case management.
  • Basic understanding of solar installation, construction, or roofing is preferred.
  • Proactive, enthusiastic, and self-driven.
  • Applied knowledge of business performance metrics.
  • Ability to independently manage daily tasks and responsibilities.
  • Detail-oriented, accurate, and composed under pressure.
  • Strong relationship management capabilities.
  • Proficient in Microsoft Office Suite or equivalent (e.g., GSuite).
  • Experience with CRM systems, preferably Salesforce.
  • Demonstrated success as part of high-performing teams, consistently driving results.
  • A hands-on approach, capable of quick and creative thinking while maintaining a results-oriented mindset.
  • Excellent time management skills, able to juggle multiple projects and priorities effectively.
  • Ability to identify potential conflicts early and seek mutually beneficial solutions.
  • Strong written and verbal communication, analytical, and interpersonal skills.

Compensation and Benefits
The starting salary for this position ranges from $17.58 to $23.45, with additional rewards including eligibility for annual bonuses based on individual and company performance, as well as various incentives and awards. Sunrun offers a comprehensive benefits package, including health insurance, wellness programs, life and disability insurance, retirement savings plans, paid holidays, and paid time off (PTO).

Sunrun is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not tolerate discrimination or harassment of any kind.