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Cloud Infrastructure Leader

2 months ago

Lehi, Utah, United States DigiCert Full time

About the Role

DigiCert is seeking a highly experienced Senior Vice President of Cloud Operations to lead our cloud infrastructure and SaaS operations. As a critical member of our leadership team, you will be responsible for overseeing the strategic planning, execution, and management of our cloud infrastructure and SaaS operations.

Key Responsibilities

  • Lead the Cloud Operations team, fostering a culture of high performance, continuous improvement, and exceptional service delivery.
  • Ensure the reliability, availability, and scalability of our cloud infrastructure, adopting industry best practices and cutting-edge technologies while maintaining high security of operations.
  • Manage and optimize cloud costs, ensuring efficient resource utilization and budget compliance.
  • Collaborate with product development teams to support the deployment and operation of SaaS offerings.
  • Oversee incident management, ensuring timely resolution of issues and communication with stakeholders.
  • Drive innovation in cloud operations, exploring new technologies and approaches to enhance service delivery and customer satisfaction.
  • Establish and monitor key performance indicators (KPIs) to measure and report on the effectiveness of cloud operations.
  • Develop, monitor, and manage comprehensive Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs) to ensure cloud services meet and exceed customer expectations.
  • Maintain up-to-date knowledge of industry trends, emerging technologies, and regulatory requirements affecting cloud operations.
  • Provide mentorship to engineering teams, acting as a technical SME across departments.
  • Ensure continuous progress and smooth transitions throughout all product development lifecycles.
  • Stay up to date on next-generation technologies and present findings to leadership team.
  • Promote technical and operational achievement by developing measurements and methods for evaluation and advancement.
  • Provide 99.999% strategy to all SaaS products and services.
  • Global contract negotiation with vendors and partners.

Requirements

  • Bachelor's degree in Computer Science, Software Engineering, or a related field.
  • 15+ years of professional experience in an engineering management/leadership role.
  • Technical experience including Kubernetes, Containerization, and NoSQL environments.
  • Proven track record of 99.99% uptime in SaaS environments and companies.
  • Strong technical background in managing colocation (colo) data centers in addition to experience with cloud computing technologies and providers such as AWS, Azure, GCP, or OCI.
  • Demonstrated ability to lead large-scale infrastructure projects within colocation facilities and cloud environments, ensuring optimal performance, security, and cost efficiency.
  • Excellent strategic planning, problem-solving, and project management skills.
  • Strong leadership and communication skills, capable of motivating and guiding teams and effectively communicating with stakeholders.
  • Knowledge of compliance frameworks and industry standards relevant to cloud security, operations, and data center management.
  • CI/CD pipeline and build process design, implementation, and architecture.
  • Previous management experience and familiarity with agile software-development methodology.

Preferred Qualifications

  • Master's degree in Computer Science, Software Engineering or a related field.
  • 99.999% uptime experience.
  • Knowledge of PKI systems and infrastructure.
  • Experience working with Cryptography and highly secure cybersecurity environments.