Premium Finance Service Specialist
3 weeks ago
As a leading provider of premium finance services, Wintrust is committed to delivering exceptional customer experiences. Our team of professionals is dedicated to helping agents, brokers, and companies grow their businesses while providing top-notch service to their clients.
- Why Work with Us?
- We offer a dynamic and award-winning culture that values innovation and teamwork.
- Our comprehensive benefit package includes competitive pay, discretionary bonuses, and a range of perks to support your well-being.
- We prioritize work-life balance and offer flexible scheduling to ensure you have time for what matters most.
- With 175+ community bank locations, we provide opportunities for growth and development in a collaborative and supportive environment.
- We foster a culture of entrepreneurship and encourage our employees to take ownership of their work.
Key Responsibilities:
- Provide exceptional customer service through phone and web chat interactions, resolving issues and answering questions with accuracy and empathy.
- Research and analyze transactions and account issues to ensure timely and effective resolution.
- Enter or modify Check-By-Phone payments with precision and attention to detail.
Requirements:
- 1+ years of customer service experience, with a strong ability to work in a fast-paced environment.
- Prior call center or finance experience is highly valued.
- High school diploma or equivalent, with some college education preferred.
- Basic computer skills, including proficiency in Microsoft Word, Excel, and the internet.
- Excellent interpersonal skills and the ability to effectively interact with people of all skill levels and diverse backgrounds.
Benefits:
- Medical Insurance
- Dental Vision
- Life insurance
- Accidental death and dismemberment
- Short-term and long-term Disability Insurance
- Parental Leave
- Employee Assistance Program (EAP)
- Traditional and Roth 401(k) with company match
- Flexible Spending Account (FSA)
- Employee Stock Purchase Plan at 5% discount
- Critical Illness Insurance
- Accident Insurance
- Transportation and Commuting Benefits
- Banking Benefits
- Pet Insurance
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