Client Support Specialist

2 weeks ago


Northbrook, Illinois, United States Wintrust Financial Full time

About Us:
As a leading premium finance organization in the nation, FIRST Insurance Funding offers comprehensive premium financing solutions along with tailored services designed specifically for agencies.

We take pride in our diverse incentive programs, innovative services, and advanced technology, all aimed at empowering the agents, brokers, and businesses we collaborate with, enabling them to better serve their clientele.

FIRST Insurance Funding operates as a subsidiary of Wintrust, a financial services firm boasting over $50 billion in assets.


Why Work With Us?
We have cultivated an award-winning workplace culture, recognized as a Top Workplace by the Chicago Tribune for the past decade and receiving the Employee Recommended award from the Globe & Mail for six consecutive years.

We offer competitive compensation packages along with discretionary or performance-based bonuses.

Our comprehensive benefits include medical, dental, vision, life insurance, a 401(k) plan with a generous company match, and tuition reimbursement, among others.

We maintain family-friendly working hours and provide numerous opportunities for career growth and development across our 175+ community bank locations.

We promote a culture of internal advancement.


Your Role:
As a Client Support Specialist, your primary responsibilities will include:

  • Handling incoming calls and web chats to assist customers by providing information and resolving inquiries.
  • Researching and analyzing transactions and various account-related issues.
  • Processing and modifying Check-By-Phone payments.

Qualifications:
- A minimum of 1 year of customer service experience is required, with availability for a 10:00 AM to 7:00 PM shift.
- Previous experience in a call center or financial services is preferred.
- High school diploma or equivalent is necessary; some college education is preferred.
- Basic computer proficiency, including knowledge of PC, Microsoft Word/Excel, and internet navigation.
- Exceptional interpersonal skills with the ability to effectively engage with individuals from diverse backgrounds and skill levels.

Benefits:
- Medical Insurance
- Dental Coverage
- Vision Insurance
- Life Insurance
- Accidental Death and Dismemberment Insurance
- Short-term and Long-term Disability Insurance
- Parental Leave
- Employee Assistance Program (EAP)
- Traditional and Roth 401(k) plans with company matching
- Flexible Spending Account (FSA)
- Employee Stock Purchase Plan at a 5% discount
- Critical Illness Insurance
- Accident Insurance
- Transportation and Commuting Benefits
- Banking Benefits
- Pet Insurance

Commitment to Diversity:
Wintrust is dedicated to serving a wide array of unique communities and individuals from various backgrounds. To be recognized as Chicago's Bank and Wisconsin's Bank, we strive to reflect this diversity in our workforce, the communities we serve, and our banking practices.

Wintrust Financial Corporation, including its community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.



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