Project Engineer

4 days ago


Glen Allen, Virginia, United States Strategic Solutions of Virginia, LLC Full time
Job Summary

We are seeking a highly skilled Project Engineer to join our team at Strategic Solutions of Virginia, LLC. As a key member of our organization, you will be responsible for maintaining the design and integrity of customer software systems, coordinating complex projects, and providing exceptional technical support.

Key Responsibilities
  • Leverage the SSVA Proven Process to drive client success in areas of growth, business efficiency, people, and client experience.
  • Develop in-depth knowledge of the service catalog and its relation to customer needs.
  • Provide technical support for Microsoft core business applications, virtual environments, and SAN technologies.
  • Design, implement, and support Microsoft-related technologies, including Azure, Windows Server, Microsoft 365, SQL, SharePoint, and more.
  • Engineer and implement system solutions that meet customer needs.
  • Implement and support disaster recovery solutions.
  • Provide technical services and support at the network level, including WAN and LAN connectivity, routers, firewalls, and security.
  • Implement and support remote access solutions, including VPN and Terminal Services.
  • Understand and manage DUO Multifactor Authorization processes and configuration.
  • System documentation and consulting services, including system reviews and recommendations.
  • Communicate with customers as required, keeping them informed of incident progress and notifying them of impending changes or agreed outages.
Additional Responsibilities
  • Provide outstanding customer service and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Escalate service or project issues that cannot be completed within agreed service levels.
  • Business awareness, including knowledge of the customer and how IT relates to their business strategy and goals.
  • Develop in-depth knowledge of the service catalog and its relation to customer needs.
  • Document internal processes and procedures related to duties and responsibilities.
  • Responsible for entering time and expenses in ConnectWise as it occurs daily.
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
  • Work through project tickets and phases in ConnectWise as assigned by the Professional Services Manager.
  • Enter all work as service or project tickets into ConnectWise.
  • Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.
Requirements
  • Professional IT certifications, such as Microsoft AZ-104, Microsoft AZ-140, Microsoft AZ-700, Cisco CCNA/CCNP, VMware VCP.
  • Interpersonal skills, including telephony skills, communication skills, active listening, and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness, including ability to match resources to technical issues appropriately.
  • Service awareness of services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast-moving environment.
  • HIPAA Training and Certification (provided by the company).
  • Previous Managed Service Provider experience a plus.
Benefits

We offer a competitive salary, generous benefits package, including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer contributions, Pet Insurance & paid time off program.

We are passionate about our clients' success and committed to helping causes that are near and dear to the hearts of our employees, clients, neighbors, and the communities of Virginia & North Carolina.



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