Customer Service Specialist

1 week ago


Valhalla, New York, United States Westchester Medical Center Full time
Job Summary

A Call Center Representative at Westchester Medical Center is responsible for answering phone calls to the COVID Call Center or APS Service line Call Centers. The successful candidate will meet the needs of patients regarding scheduling, updating/requesting pertinent information and act as a liaison in reporting any patient suggestions to management.


Main Responsibilities
  • Patient Information Management: Verifies and updates current patient information (demographic, financial, and clinical) in Cerner.
  • Scheduling: Schedules future appointments based on procedure type, time requirements, and provider schedules.
  • Phone Calls: Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately.
  • Triage System: Utilize triage system for all patient care related calls, in accordance with triage procedures.
  • Correspondence: Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.
  • Test Results: Provide patient test results when appropriate and under the direction of the medical staff.
  • Office Duties: Accept and directs deliveries of medical/office supplies and mail. Perform general office duties, such as document preparation, scanning, mailing, and filing.
Qualifications and Requirements
  • Experience: Minimum of one (1) year of call center and customer service experience preferred.
  • Education: High school diploma or equivalent required. Associates degree from an accredited institution preferred.
  • Licenses/Certifications: Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).

The estimated salary for this position is $45,000 - $55,000 per year, depending on qualifications and experience.



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