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Retail Customer Service Manager

2 months ago


Nashville, Tennessee, United States PetSmart Full time
About the Role

PetSmart is seeking a highly skilled and experienced Retail Customer Service Supervisor to join our team. As a key holder position, this role will be responsible for overseeing the safety of people and pets, customer experience, and pet care operations within the store.

Key Responsibilities
  • Customer Experience: Responsible for customer experience and outcomes conducted over the telephone, in person or online, and responding to customer concerns. Promotes and coordinates store events and marketing for Adoptions, Banfield/IVO Partnerships and Shot Clinics.
  • Brand Integrity: Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics. Ensures safety environment for our associates, pets, and pet parents.
  • People Leadership: Promotes our culture of belonging by championing our resources and fostering a safe and inclusive workplace. Facilitates the associate experience and supports associate development.
Requirements
  • Passion for pets and people and the desire to grow a fulfilling career.
  • 2+ years of retail experience in a customer-focused environment.
  • Leadership experience preferred.
  • High school diploma or equivalent required.
  • Proficiency in computer applications.
  • Strong written and verbal communication skills.
What We Offer
  • Paid weekly.
  • Flexible schedule.
  • Health benefits: medical, dental, vision.
  • 401k.
  • Tuition assistance.
  • Associate discounts and perks.
  • Paid time off for full-time associates.
  • Career pathing.
  • Development opportunities.