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2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at Manpower Group Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities- Customer Service: Respond to customer inquiries via phone, email, or in-person, providing accurate and timely information to resolve customer issues.
- Order Processing: Process customer orders, including taking payments, processing returns, and resolving any issues related to orders.
- Problem Resolution: Investigate and resolve customer complaints in a professional and courteous manner, escalating issues to management as needed.
- Communication: Communicate effectively with customers, colleagues, and management to ensure seamless customer service and support.
- Continuous Improvement: Participate in ongoing training and development to improve customer service skills and stay up-to-date on company policies and procedures.
- Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Experience: 1-2 years of customer service experience in a call center or retail environment.
- Skills: Excellent communication and problem-solving skills; ability to work in a fast-paced environment; proficiency in Microsoft Office and customer relationship management software.
- Certifications: Customer service certification or equivalent preferred.
- Competitive Pay: Competitive hourly rate and opportunities for overtime pay.
- Benefits: Medical, dental, and vision insurance; 401(k) plan with company match.
- Professional Development: Ongoing training and development opportunities to improve customer service skills and advance in your career.