Customer Service Representative
2 days ago
We are seeking a highly skilled and customer-focused Contact Center Representative to join our team at American First Credit Union. As a Contact Center Representative, you will play a vital role in providing exceptional service to our members, resolving their issues, and identifying solutions that meet their needs.
Key Responsibilities- Provide excellent customer service to new and existing members via phone, email, and chat.
- Resolve member issues and concerns in a timely and professional manner.
- Identify and refer products and services to members based on their needs.
- Work collaboratively with other teams to ensure seamless member experience.
- 1 year experience in sales/customer service environment.
- 1 year experience answering phones in a fast-paced environment preferably in financial industry.
- Excellent communication and member service advisory skills.
- Proficient computer skills.
- Ability to work in a fast-paced environment.
At American First Credit Union, we offer a competitive salary range of $18.57-$23.25, as well as excellent benefits, including medical, dental, vision, paid life, Long term disability and AD&D insurance, generous 401(K) plan with employer match, financial advisor, free banking, discounts on consumer loans, paid holidays, vacation, sick, flexible spending accounts, tuition reimbursement, special recognition programs, and much more.
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