Customer Service Representative

2 weeks ago

Brea, California, United States Service Champions Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Client Services Team, you will be responsible for delivering exceptional service to our clients, resolving their concerns, and ensuring their satisfaction and loyalty.

Key Responsibilities:
  • Receive and respond to high-volume inbound calls in a fast-paced environment
  • Make outbound calls to existing clients to book appointments and resolve issues
  • Identify client requests or concerns, provide effective solutions, and de-escalate any concerns
  • Use critical thinking skills to solve problems for clients and make sound business decisions
  • Proactively gain and maintain a full understanding of our portfolio of products and services
  • Enter accurate and detailed records of client interactions and actions taken
Requirements:
  • 3-5 years of Call Center experience preferred
  • HVAC & Plumbing Industry experience is a plus
  • Ability to talk and type accurately; typing speed of at least 45 wpm
  • Dedicated to providing superior client service
  • Ability to manage multiple priorities within a fast-paced environment
  • Strong judgment skills to make sound business decisions
  • Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
  • Bilingual Spanish is a plus
  • Consent to a pre-employment background check
Physical Requirements:
  • Regularly required to sit; use hands to handle or feel and type
  • Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues
  • Frequently required to reach with hands and arms
  • Occasionally required to stand; walk and stoop, kneel, crouch, or crawl
  • May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Service Champions is the largest Heating, Plumbing and Air Conditioning company in Southern California, driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability. We value our employees and provide a motivating working environment where your efforts are recognized and rewarded

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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