Customer Service Representative
2 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at UniUni Logistics. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring seamless logistics operations.
Key Responsibilities- Provide timely and effective support to customers through various communication channels
- Proactively identify and resolve customer issues, ensuring high levels of satisfaction and loyalty
- Collaborate with internal teams to ensure efficient and accurate processing of customer requests
- Utilize data analysis and reporting tools to drive business insights and process improvements
- Develop and maintain strong relationships with customers, internal stakeholders, and external partners
- At least 1 year of experience in e-commerce and logistics customer service
- Graduate degree from a university or business school
- Excellent organizational and time management skills
- Strong logical thinking and ability to learn new knowledge and engage in data analytics work
- Excellent command of spoken and written English
- Good communication and interpersonal skills
- Strong customer service orientation
- Ability to adapt to a fast-paced work environment
- 401(k) plan
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 401K match
- Hybrid working arrangement
Pay Range: $19-$23/hour
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