Customer Service Representative

2 days ago


Brea, California, United States American First Credit Union Full time
Job Title: Member Service Representative

American First Credit Union is a leading financial institution in Orange County, seeking a highly skilled Member Service Representative to join our team.

Job Summary:

We are looking for a dedicated and customer-focused individual to provide exceptional service to our members through various communication channels, including phone, email, and in-person interactions.

Key Responsibilities:
  • Provide timely and effective resolution to member inquiries and concerns
  • Utilize strong communication and interpersonal skills to build rapport with members and internal stakeholders
  • Stay up-to-date on products and services offered by American First Credit Union to effectively promote and sell financial solutions to members
  • Work collaboratively with other departments to ensure seamless member experience
  • Meet or exceed performance metrics and quality standards
Requirements:
  • 1 year of experience in sales/customer service environment
  • 1 year of experience answering phones in a fast-paced environment, preferably in the financial industry
  • Excellent communication and member service advisory skills
  • Proficient computer skills
  • Ability to work in a fast-paced environment
  • Spanish speaking preferred but not required
Benefits:
  • Medical, dental, vision, paid life, long-term disability, and AD&D insurance
  • Generous 401(K) plan with employer match
  • Financial advisor
  • Free banking
  • Discounts on consumer loans
  • Paid holidays, vacation, sick, and flexible spending accounts
  • Tuition reimbursement
  • Special recognition programs
About Us:

American First Credit Union is a financial cooperative, owned entirely by members, with a commitment to providing the highest quality financial services. We offer a safe and secure environment for our members and employees, with a focus on community involvement and employee development.



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