Inbound Sales and Support Agent

4 days ago


Dallas, Texas, United States Mass Markets Full time
About the Job

We are seeking a highly motivated Inbound Sales and Support Agent to join our team at Mass Markets. As a key member of our sales team, you will be responsible for handling inbound contacts and providing exceptional customer service.

Key Responsibilities
  • Handle inbound contacts in a courteous, timely, and professional manner
  • Ensure first call resolution through problems solving and effective call handling
  • Research systems to find missing information as applicable
  • Coordinate with other departments to resolve issues when needed
  • Accurately document and process customer claims in appropriate systems

The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.

Compensation and Benefits
  • $40,000 - $50,000 per year, depending on experience
  • A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off
  • Ongoing training and development opportunities to help you grow in your career

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