Senior Client Executive

2 days ago

Salt Lake, Utah, United States CHG Healthcare Full time
Job Title: Senior Client Executive

Join CHG Healthcare as a Senior Client Executive and drive growth and retention on assigned enterprise accounts. Develop C&V-level client relationships, grow internal senior leader business partnerships, renew contracts, identify upsell opportunities, and drive client strategy.

Responsibilities:
  • Lead efforts to achieve team and individual account goals, such as gross margin, net promoter score, and upleveled executive relationships.
  • Develop strategic/consultative partnerships at clients' executive level.
  • Provide an executive presence on site visits and internal/external quarterly business reviews.
  • Build and manage relationships with internal partners, which lead to increased collaboration and growth on enterprise accounts.
  • Manage the development and delivery of sales target/budget plans.
  • Provide consultation to maximize team performance to consistently achieve financial goals.
  • Guide team on developing and executing successful client strategies via Client Development Plans.
  • Develop expertise in all CHG's value-added service offerings; pitch to select clients to maximize CHG value.
  • Bring market/industry trends into CHG and use to influence innovation and new ways to serve our customers.
  • Represent the organization in a variety of professional settings (e.g., industry conferences, internal education campaigns, etc.) to promote the value of the company brand.
  • Serve on the senior Account Management leadership team to maximize success of the broader team.
  • Develop and execute strategic objectives that will affect the broader Account Management and Enterprise Client Solutions teams.
  • Live the CHG Core Values.
  • Be a leading example of the Account Management team vision, motivating and inspiring others to perform at highest levels.
  • Be an advocate for CHG's technology offerings, consulting with customers to find ways to add long-term value and ensure their feedback is brought back to CHG product and marketing teams.
  • Guide the professional development of your team members utilizing CHG's robust framework and resources for development planning and experiential learning.
  • Conduct regular development plan reviews, talent, and org structure assessments to ensure adequate staffing levels, maximize efficiency of the team, and plan for future growth.
  • Take the initiative to build and promote a culture of collaboration and communication across the organization.
  • Educate the team on strategies to deliver a high level of client satisfaction and loyalty, measured through the net promoter score.
  • Be an example of CHG's culture, core values, and servant leadership style.
Qualifications:
  • Strong account management, listening, analytical, and negotiation skills.
  • Strong presentation skills.
  • Strong analytical approach to solving problems.
  • Strong communication skills, written and oral.
  • Proven track record of driving results and team engagement.
  • Ability to lead a team and guide professional development.
  • Ability to hold yourself and your team accountable to achieve financial and non-financial results.
  • Ability to coach and develop strong leaders capable of adapting quickly to achieve success.
  • Ability to handle conflict situations and resolve issues timely and effectively.
  • Ability to influence key stakeholders both internally and externally.
  • Proven track record of developing talent.
  • Prioritization skills with the ability to juggle internal and external demands.
  • Estimated up to 30% travel - to include client, industry, and CHG offices.
Education and Year of Experience:
  • Bachelor's degree required.
  • 5 to 10 years related experience in sales and account management with sales component in staffing or healthcare-related field.
  • 5 to 10 years of people leadership experience.
Preferred:
  • Staffing experience.

CHG Healthcare offers a competitive compensation package, including a pay range of $160,000-$280,000 annually, with pay varying depending on work location and job-related factors such as knowledge, position level, and experience. We also offer a range of benefits, including 401(k) retirement plan with company match, traditional healthcare benefits, flexible work schedules, recognition programs, family-friendly benefits, tailored training resources, volunteer time off, and employee-driven matching grants.

CHG Healthcare values a diverse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway. We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, and individuals with disabilities as an Affirmative Action/Equal Opportunity Employer. We are an at-will employer.

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