Senior Business Analyst, Execution Services
2 days ago
Job Title: Senior Business Analyst, Execution Services
Location: Salt Lake City
Duration: Permanent
Working Hours: Local Times
Shift Rotation: Every 3rd Weekend
Job Purpose:
Fidelity Digital Asset Services is a pioneering business unit focused on delivering innovative solutions in the digital asset arena. The Execution Services Operations team plays a critical role in identifying and resolving trade breaks, monitoring order flow, and providing exceptional client support. As a Senior Business Analyst, you will work closely with cross-functional teams to drive client satisfaction and operational efficiency.
Key Responsibilities:
- Support complex trading needs with a client-centric approach
- Optimize the client experience through process improvements and relationship building
- Provide exceptional service by processing requests accurately and timely
- Drive high satisfaction, quality, and efficiency for clients and Fidelity
- Deliver superior results quickly and efficiently, utilizing effective time management skills
- Participate in client meetings and service reviews
- Drive innovation through curiosity and comprehensive understanding of business processes and challenges
Certifications:
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future, assist companies and non-profit organizations in delivering benefits to their employees, and provide institutions and independent advisors with investment and technology solutions.
What We Offer:
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024.
Hybrid Working Model:
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
Equal Opportunity Employer:
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
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