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Client Engagement Manager

2 months ago

Salt Lake, Utah, United States ReliaQuest Full time
Why this opportunity is valuable:

Are you a collaborative individual who excels in a dynamic, client-focused setting? As a Customer Success Manager at ReliaQuest, you will facilitate cross-departmental collaboration to ensure value and success for each of your clients, tailored to their specific business models. You will be instrumental in comprehending and crafting the optimal experience for each customer through a consultative approach, defining and delivering favorable business outcomes via our platform, GreyMatter. This role will enhance your presentation and problem-solving abilities while deepening your technical expertise by engaging with stakeholders from some of the most reputable brands globally. Ultimately, this position will enable you to forge enduring relationships with clients and significantly influence the future trajectory of ReliaQuest.

Your daily responsibilities:
  • Act as the primary liaison for both internal and external teams, ensuring that client relationships evolve in alignment with changing business needs.
  • Become a subject matter expert on assigned clients, understanding their organizational structure and initiatives to drive results.
  • Develop and execute effective communication strategies to lead successful discussions with senior executives and key stakeholders worldwide.
  • Prepare and conduct comprehensive presentations for senior executives, showcasing progress and return on investment with ReliaQuest.
  • Customize messaging for diverse audiences, ensuring clear and effective communication from executive levels to technical teams.
  • Create and oversee detailed project timelines that encompass deliverables, processes, and contingencies for each team to execute.
  • Clearly articulate and communicate roles and responsibilities to all internal and external team members involved in the client's journey to security confidence.
  • Guide internal teams using established departmental policies, processes, and documentation standards for successful roadmap execution.
  • Identify client reporting requirements and collaborate with internal teams to compile relevant metrics and data.
  • Recognize and propose opportunities for service expansion based on your understanding of the ReliaQuest solution and the client's needs.
  • Accountable for achieving 110% contract renewals and upselling services.
Do you possess the necessary qualifications?
  • A completed Bachelor's degree or higher education.
  • A minimum of one year of experience in account management or a related field.
  • Proficient in MS Word, Excel, PowerPoint, and OneNote.
  • Exceptional organizational skills with the ability to prioritize effectively.
  • Strong emotional intelligence and capability to collaborate successfully with others.
  • Effective communication skills, including the ability to provide constructive feedback and navigate challenging conversations with both external and internal teams.
  • Ability to be flexible, agile, and adaptable while managing changes and adjustments with clients.
  • Strong problem-solving skills with the capacity to identify unique solutions to complex challenges.
  • A desire to immerse yourself in a rapidly evolving industry and a willingness to acquire the technical knowledge necessary for effective communication.
  • Demonstrated positive attitude, energy, and effort.
What sets you apart?
  • Experience with ticketing systems (such as JIRA, SNOW, etc.) or CRM tools.