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Senior Business Analyst, Execution Services
1 month ago
Job Title: Senior Business Analyst, Execution Services
Location: Salt Lake City
Duration: Permanent
Working Hours: Local Times
Shift Rotation: Every 3rd Weekend
The Role:
Fidelity Digital Asset Services is a new business unit focused on emerging concepts in digital assets and delivering solutions to Fidelity clients and prospects. The Execution Services Operations team identifies and resolves trade breaks, monitors order flow, and escalates trade discrepancies. As a Senior Business Analyst, you will work closely with Custody Operations, Technology Support, Relationship Managers, and Client Service Managers to ensure client trading and operational needs are met.
Key Responsibilities:
- Support complex trading needs with a 'client first' mentality
- Optimize the client experience at Fidelity and develop long-term client relationships and partnerships
- Provide exceptional service to clients by processing requests accurately and timely
- Drive high satisfaction, quality, and efficiency for both clients and Fidelity
- Deliver superior results quickly and efficiently, utilizing effective time management skills
- Participate in client meetings and service reviews
- Drive innovation through curiosity and comprehensive understanding of business processes and challenges
Certifications:
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future, assist companies and non-profit organizations in delivering benefits to their employees, and provide institutions and independent advisors with investment and technology solutions.
What We Offer:
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you've always imagined.
Hybrid Working Model:
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
Equal Opportunity Employer:
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Accommodation Requests:
We welcome those with experience in jobs such as Field Client Relationship Manager, Payroll Specialist, and Controller and others in the Accounting and Finance to apply.
