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Service Coordinator

2 months ago

Beaumont, Texas, United States Doggett Full time
Job Summary

The Service Writer is a key member of the Doggett team, responsible for providing exceptional customer service and ensuring the smooth operation of our service department.

Key Responsibilities:
  • Customer Service: Provide accurate and timely information to customers regarding their service needs, schedule appointments, and add job information to work orders.
  • Appraisal and Quote Process: Assist in the appraisal and quote process for equipment repair, ensuring that customers receive a clear understanding of the repair costs and services required.
  • Parts and Labor Coordination: Coordinate with the Service Manager to ensure that parts and labor requirements are met for work orders, ensuring timely completion of repairs.
  • Scheduling and Shop Operations: Assist in scheduling shop assignments, field service work, and delivery of equipment, ensuring that all tasks are completed efficiently and effectively.
  • Work Procedures: Establish or adjust work procedures to meet schedules and deadlines, ensuring that all tasks are completed to the highest standard.
  • Clerical Assistance: Provide clerical assistance, including data entry and correspondence, to support the service department.
  • Customer Relations: Develop positive customer relationships by accurately communicating repair status and charges for equipment repairs, ensuring that customers are satisfied with the service provided.
  • Phone and In-Person Support: Greet service customers, answer phone calls to schedule service appointments, and advise customers of estimated service and repair costs.
  • Service/Repair Invoice Review: Review details of service/repair invoices to ensure customer understanding of services provided, and communicate progress of repair/service orders.
Requirements:
  • Education: High school diploma required.
  • Experience: 2-4 years of experience in an automotive/construction service administrator role.
  • Skills: Strong computer skills, including experience with Excel, and excellent customer service/communication skills.