Field Service Engineer I: New England

3 days ago


Boston, Massachusetts, United States Werfen Full time
Job Summary

We are seeking a highly skilled Field Service Engineer I to join our team in New England. As a Field Service Engineer, you will be responsible for providing technical support to our customers in the installation, maintenance, and repair of our medical instruments and systems.

Key Responsibilities
  • Provide on-site technical support to customers, including installations, diagnostics, and repairs of complex instruments and systems.
  • Perform routine and non-routine technical repairs, including updates, retrofits, PMs, and product enhancements.
  • Instruct customers on the proper operation, maintenance, and troubleshooting of our instruments and systems.
  • Ensure compliance with regulatory bodies, such as FDA, ISO, and Health Canada, and maintain accurate records.
  • Serve as a liaison between customers and our company, and interact with sales counterparts to promote and sell service agreements and other services.
Requirements
  • Bachelor's degree in Electronics, Biomedical Engineering, Medical Technology, or a related field.
  • Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
  • Ability to travel up to 30% of the time, with occasional international travel.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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