Family Support Services Specialist
2 weeks ago
Company Overview:
New England Donor Services (NEDS) is a recognized leader in organ and tissue donation, dedicated to saving lives through compassionate service.
Position Summary:
As a Family Services Coordinator, you will play a crucial role in providing support and guidance to families of trauma patients, facilitating discussions around end-of-life options, including organ and tissue donation.
Key Responsibilities:
- Provide on-call support to families, ensuring they are informed about donation opportunities.
- Engage with hospitals to promote collaborative donation processes, offering families the chance to consider organ and tissue donation.
- Conduct sensitive discussions with families, helping them understand the medical situation and the donation process.
- Assess the readiness of the patient's legal next-of-kin to engage in donation discussions.
- Advocate for donation while respecting cultural and religious beliefs.
- Maintain high authorization rates through effective communication and support.
- Document all interactions and maintain accurate records of discussions and authorizations.
- Follow up with donor families post-donation to provide support and resources.
- Participate in required training and meetings to enhance skills and knowledge.
Work Schedule:
This position requires flexibility with a commitment to fulfilling 12 on-call shifts per month, including weekends and holidays.
Travel Requirements:
Significant travel throughout New England is expected, with mileage reimbursement available.
Qualifications:
- A Bachelor's Degree in social work, health sciences, or a related field is preferred.
- Experience in crisis intervention, bereavement counseling, or social work is advantageous.
- Strong communication skills and the ability to build effective relationships with families in crisis.
- Proficiency in Microsoft Office and the ability to learn internal systems.
Additional Information:
NEDS is committed to the health and safety of our community and staff. All employees are required to be vaccinated against COVID-19.
We offer competitive salaries and a comprehensive benefits package, including health insurance, retirement contributions, and professional development opportunities.
NEDS is an equal opportunity employer, encouraging candidates from diverse backgrounds to apply.
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