Guest Services Representative

1 week ago


Erlanger, Kentucky, United States Candlewood Suites South Cincinatti Full time
Position Overview
As a vital member of our hospitality team, the Front Desk Agent plays a crucial role in delivering an exceptional experience to our guests. Your presence at the front desk ensures that every visitor feels welcomed and valued from the moment they arrive.

Key Responsibilities
  • Provide a warm and inviting welcome to all guests, setting the tone for their stay.
  • Recognize and acknowledge returning guests and Rewards Club members, fostering a sense of loyalty.
  • Manage guest reservations efficiently, promoting additional services to enhance their experience.
  • Process financial transactions with accuracy and professionalism.
  • Facilitate a smooth check-in and check-out process, ensuring all necessary documentation is handled appropriately.
  • Anticipate guest needs by recording preferences and addressing inquiries promptly.
  • Act as a reliable resource for guests, assisting with various requests and escalating issues to management when needed.
  • Adhere to safety protocols, reporting any incidents and utilizing protective equipment as required.
  • Maintain a polished appearance and represent the brand with pride.
  • Stay informed about daily events and activities to provide guests with relevant information.
  • Assist colleagues with additional tasks as necessary to ensure a cohesive team environment.


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