Service Excellence Representative

2 months ago


Erlanger, Kentucky, United States Loyalty Group Insurance Services Inc Full time

At Loyalty Group Insurance Services Inc, we recognize that our team members are the cornerstone of our success. With this in mind, we are dedicated to fostering an environment that offers challenging, engaging, and financially rewarding career opportunities. We are in search of The Right Candidate to become a part of our dynamic team.

Are you adaptable, proactive, and driven? Do you thrive in collaborative settings and seek continuous improvement? If you find fulfillment in a fast-paced and stimulating work atmosphere, you might be The Right Candidate. Read on to discover more about this exciting opportunity and explore our comprehensive benefits package.

POSITION OVERVIEW
As a Client Relations Specialist, you will handle customer inquiries and orders while ensuring timely delivery of products and services. You will liaise with various departments regarding design, delivery, or service issues. This role involves developing sales leads and performing basic sales functions under supervision, requiring a blend of creativity and adherence to established procedures.

KEY RESPONSIBILITIES

  • Coordinate with other departments regarding design, delivery, or service inquiries.
  • Oversee the booking process for business transactions.
  • Manage customer inquiries and orders, ensuring prompt delivery of products and services.
  • Attract new clients through effective sales strategies and promotional activities.
  • Maintain inventory control and schedule shipments efficiently.
  • Develop sales contacts and engage in limited sales activities.
  • Perform varied tasks under supervision, requiring some decision-making and creativity.
  • Apply fundamental concepts and procedures in your work.
  • Undertake additional responsibilities as assigned.
QUALIFICATIONS
Typically, candidates should possess a Bachelor's degree along with 0 - 3 years of relevant experience or an equivalent combination of education and experience. Proficiency in Japanese is required.

EMPLOYEE BENEFITS
  • Competitive salary with performance-based bonuses.
  • Generous paid time off.
  • Comprehensive medical, dental, and vision coverage with low premiums.
  • Flexible spending and health savings accounts.
  • Disability and life insurance options.
  • 401(k) plan with company contributions.
  • Tuition reimbursement for educational advancement.
Our organization is proud to be an equal opportunity employer, committed to maintaining a workplace that provides equal employment opportunities for all employees and applicants. We are dedicated to fostering an inclusive environment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, veteran status, disability, genetic information, or any other legally protected status. This commitment applies to all aspects of employment.

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