Guest Services Representative

2 months ago


Erlanger, Kentucky, United States Candlewood Suites South Cincinatti Full time
What does the role entail?
As a Guest Services Representative, you will be the first point of contact for our guests, ensuring they receive an exceptional experience from the moment they arrive. Your role is crucial in providing a welcoming environment and addressing all guest needs with professionalism and care.

Key Responsibilities
  • Provide a warm and inviting welcome to all guests upon arrival
  • Recognize and acknowledge returning guests and loyalty program members
  • Manage guest reservations, explore upselling opportunities, and inform guests about enhancements to their stay
  • Process cash and credit transactions accurately
  • Facilitate smooth check-in and check-out processes, including verifying identification and distributing room keys
  • Anticipate guest needs by noting preferences and addressing inquiries or concerns promptly
  • Act as a reliable resource for guests, assisting with billing inquiries and providing local information
  • Ensure safety protocols are followed, reporting any incidents and utilizing necessary protective equipment
  • Maintain a professional appearance and represent the brand positively
  • Stay informed about daily events and activities to assist guests effectively
  • Assist colleagues with additional tasks as needed


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