Bakery Operations General Manager

2 weeks ago


Lenexa, Kansas, United States SusieCakes LLC Full time

SusieCakes LLC is in search of a General Manager for Bakery Operations to join our team. We are looking for an individual who:

Demonstrates a passion for delivering exceptional guest experiences

Enjoys recruiting and mentoring new team members

Is supportive of colleagues and receptive to constructive feedback

Possesses the flexibility to travel and/or work at various locations within the market

If this opportunity resonates with you, we would be eager to discuss it further.

Position Overview: This role requires a commitment of 47.5 hours per week. Please note that this is a non-exempt position, and weekend availability is essential.

Benefits & Perks:

  • Flexible scheduling options
  • Annual provision of non-slip footwear
  • Paid time off during your birthday month, complete with a complimentary cake
  • Company holidays observed (including Thanksgiving and New Year’s Day)
  • Comprehensive medical, dental, and vision insurance
  • Vacation time, 401k plan, and Flexible Spending Account
  • Paid sick leave
  • Referral bonus program
  • Reimbursement for pet rescue and pet insurance
  • Flexible return-to-work arrangements for maternity leave
  • Generous 50% discount on all our delightful desserts

Key Responsibilities:

The General Manager will lead the team in providing an outstanding guest experience within the bakery, fostering a vibrant and celebratory atmosphere. Success will be measured by the satisfaction of both team members and guests.

Leadership Qualities:

  • Guides the team in establishing authentic guest connections and delivering world-class hospitality
  • Participates in kitchen operations and oversees the production process to ensure high-quality products
  • Manages all business objectives, including staffing, payroll, operating expenses, and budgets
  • Oversees the training and development of all staff members
  • Ensures adherence to safety protocols and maintains a clean, sanitary environment in compliance with health standards
  • Embraces a collaborative team philosophy
  • Builds partnerships within the community to enhance business growth and brand recognition

Qualifications:

  • 3-5 years of managerial or leadership experience in luxury, hospitality, food service, or retail sectors
  • Bachelor’s degree in business or hospitality management is preferred
  • Ability to work across multiple regional locations
  • Adaptability to a flexible schedule based on business requirements
  • Reliable transportation and a valid driver’s license are necessary

Physical Requirements:

  • Frequent walking, kneeling, bending, and reaching overhead
  • Able to stand for extended periods
  • Capable of lifting, moving, and carrying up to 50 pounds


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