Operations Manager
2 weeks ago
Handcrafted Wines is a national wine and spirits wholesaler with locations across several states. We offer a wide selection of wines and spirits from hundreds of producers, supplying retail stores, liquor stores, and restaurants.
We are seeking an experienced and dedicated Operations Manager to oversee our daily business activities and ensure smooth operations across all departments. This role will play a crucial part in maintaining high service levels and driving efficiency within our organization.
Responsibilities:- Compliance & Reporting: Manage Kansas ABC compliance requirements and reporting procedures, ensuring adherence to all regulations.
- Finance & Administration: Oversee payroll processing, accounts payable (A/P), and supervise accounts receivable (A/R) functions. Handle banking transactions and maintain accurate financial records.
- Inventory Management: Implement and manage inventory control systems to ensure optimal stock levels, minimize waste, and track product movement effectively.
- Logistics & Supply Chain: Coordinate freight and logistics operations, including booking inbound container deliveries, tracking shipments, and collaborating with suppliers and carriers to guarantee timely delivery of goods.
- Customer Service: Provide exceptional customer service by handling order taking, inputting orders, fulfilling requests promptly, and addressing any customer inquiries or concerns.
- Pricing & Sales Support: Manage retail pricing strategies, submit price updates to relevant channels, track pricing trends, and work with the sales manager to implement post-offs and closeouts.
- Supplier Relationships: Cultivate strong relationships with suppliers, manage distributor agreements (DA reporting), handle billbacks and allocations, and ensure smooth communication and collaboration.
- Team Leadership & Support: Provide guidance and support to warehouse staff, fostering a positive and productive work environment.
- Minimum 2 years of experience in an office management or business management role within the beverage industry (wine and spirits preferred).
- Proficiency in Microsoft Office Suite, with advanced Excel skills.
- Experience with accounting/CRM software such as QuickBooks, NetSuite, or Encompass is highly desirable.
- Excellent communication, organizational, and interpersonal skills.
- Strong attention to detail, accuracy, and follow-through.
- Ability to multitask effectively, prioritize workload, and meet deadlines in a fast-paced environment.
- Demonstrated ability to handle confidential information with integrity and discretion.
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