Technical Support Specialist

2 weeks ago

Cincinnati, Ohio, United States KFI Engineers Full time

POSITION SPECIFICATIONS

Position: IT Help Desk Technician

Department: Administration

Reporting Relationship: IT Manager

COMPANY BACKGROUND

KFI Engineers stands as a prominent leader in the realm of facility infrastructure design and performance. Since our inception in 1996, we have fostered a culture of collaboration and innovation, enabling us to significantly enhance the delivery of infrastructure and processing projects.

With our headquarters located in St. Paul, MN, and multiple regional offices across the United States, we boast a dedicated team of professionals committed to your career advancement through mentorship programs, growth opportunities, and ongoing education. At KFI, we strive to provide inventive solutions tailored to unique projects while maintaining the same level of care we would expect as clients.

POSITION OVERVIEW & RESPONSIBILITIES

The IT Help Desk Technician plays a crucial role in delivering technical support and expertise, collaborating closely with management, project teams, and clients.

Key Responsibilities Include:

  • Providing direct or remote assistance to end users regarding PC support, printing challenges, Microsoft Office suite issues, and VPN connectivity.
  • Facilitating Break/Fix/Replacement tasks.
  • Imaging and configuring computers.
  • Installing necessary software applications.
  • Conducting asset tagging and inventory management activities.

QUALIFICATIONS

Required:

  • A minimum of 2 years of experience in user support, including help desk or deskside assistance.
  • Proficiency in supporting Microsoft Teams.
  • Solid understanding of computer technologies and specific application areas.
  • Competence in basic PC troubleshooting, printer issues, Office Suite, VPN, Windows OS, imaging computers, and Autodesk products.
  • Exceptional verbal and written communication skills.
  • Strong organizational skills and effective time management.
  • Excellent interpersonal skills with a collaborative mindset.
  • Professional representation of KFI and adherence to company policies and procedures.
  • Capability to lift a minimum of 50 pounds.
  • Minimal travel requirements.
Preferred:
  • Experience with Intune.
  • Familiarity with remote desktop support tools (e.g., TeamViewer), Active Directory user administration/setup, and video conferencing support.
  • Knowledge of engineering software is advantageous.
  • Strong troubleshooting and problem-solving abilities.

CORE BEHAVIORS

Accountability:

  • Exhibits persistence in achieving goals.
  • Acts with urgency.
  • Takes ownership of actions.
Business Focus:
  • Demonstrates adaptability to change.
  • Performs well under pressure.
  • Meets commitments to both internal and external customers.
Project Execution:
  • Plans projects effectively, managing unexpected challenges.
  • Balances speed and quality in deliverables.
  • Seeks continuous improvement in processes and tools.
  • Other duties as assigned.
Respect for Others:
  • Keeps colleagues informed.
  • Shows objectivity and openness to diverse perspectives.
  • Adapts communication style based on audience and context.
Team Collaboration:
  • Balances individual and team responsibilities.
  • Shares knowledge and expertise with colleagues.
  • Inspires trust and respect among peers.

Please note that this job description is not intended to encompass all activities, duties, or responsibilities required of the employee for this position. Responsibilities may evolve over time with or without notice.

KFI Engineers is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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