Salesforce Business Analyst

4 weeks ago

Chicago, Illinois, United States Old National Bank Full time

Overview:

Old National Bank has been serving clients and communities since 1834. With $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

As a Salesforce Business Analyst at Old National, you will play a crucial role in bridging the gap between our business objectives and the native capabilities of the Salesforce platform. Our growing team needs someone to help drive critical enterprise initiatives, tying together the specialized business line needs with the greater platform capabilities.

The Salesforce BA will be the primary owner of business requirement documentation for the Salesforce build team. Working with a team of Salesforce Admins and technical partnership, the Salesforce BA will be a thought leader for the teams internal processes and a key spokesperson and team representative to internal stakeholders.

An ideal candidate will naturally view the world with curiosity first and relentless pursuit of the ultimate why. This role demands a simultaneous in-flow and out-flow mentality: seeking business input and clarity, and providing clear updates and guidance to move both business and build forward.

Key Accountabilities:

  • Work with stakeholders to identify and gather requirements in alignment with business goals, objectives and key results in order to drive forward movement that supports the alignment of business needs with Salesforce build
  • Evaluate existing business processes against industry standards, identify areas for improvement, and facilitate conversations with the business to drive actionable change in alignment with stated priorities and key results
  • Own closing the documentation gap that currently exists in this space: from user stories to process flows to supporting background materials

Key Competencies:

  • Promotes Change: Seeks to understand and embrace change
  • Compelling Communication: Openly and effectively communicates with others
  • Makes Decisions & Solves Problems: Seeks deeper understanding and takes action
  • Delights Clients: Continuously seeks and applies knowledge leading to a best-in-class colleague experience on the Salesforce platform
  • Additional Salesforce BA Competencies:
    • Analysis: Evaluate complex data, identify trends, draw conclusions, and work with team to make recommendations
    • Problem-Solving: Identify issues, analyze and summarize, and propose creative solutions
    • Communication: Written and verbal comms should be clear, concise, and geared to the audience
    • Project management: Plan, schedule, and track multiple and sometimes competing initiatives and be able to prioritize
    • Technical: Solid grasp of SDLC, platform capabilities, best practices for development, and the translation between requirements and design
    • Business: Understand industry trends and regulations, ONB-specific practices, and key business processes
    • Relationships: Build and maintain strong interpersonal relationships with key stakeholders to collaborate effectively

Qualifications and Education Requirements:

  • Solid grasp of banking processes
  • Familiarity with banking products
  • Bachelors degree or equivalent work experience
  • History of working with Salesforce as a tool
  • Salesforce Admin certified; or, alternately: Ability to pass a Salesforce Admin certification exam within the first 4 months of work
  • Excellent written and verbal communication
  • Strong organization and project management skills to juggle multiple concurrent initiatives

Key Measures of Success/Key Deliverables:

  • Healthy, granular backlog of stories
  • Build out of team wiki site

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

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