Strategic Analytics Lead

4 weeks ago

Chicago, Illinois, United States Salesforce Full time
About the Role

We are seeking a highly skilled Strategic Analytics Lead to join our Customer Success Strategy and Operations team at Salesforce. As a key member of our team, you will be responsible for developing and maintaining analytical excellence for our global customer success teams, including key performance indicators (KPIs) and reporting.

Key Responsibilities
  • Develop, measure, and maintain analytical excellence for global customer success teams, including KPIs and reporting.
  • Produce weekly, monthly, and quarterly reporting as required.
  • Identify strategic cross-functional programs that help increase customer success effectiveness and value.
  • Drive program execution, including program design, stakeholder alignment, success measurement, and leadership readouts.
  • Provide Customer Success Leadership with key customer success initiatives, such as process improvements, new systems, CSM productivity, and more.
Requirements
  • 7+ years of proven track record in high growth SaaS tech companies, working in GTM functions or similar.
  • Preferred experience with reporting and analytics tools, such as Salesforce, Tableau, Google Sheets, and SQL.
  • Cross-functional leadership, program management, and ability to craft executive presentations.
  • Preferred experience in a high growth technology company; SaaS experience preferred.
  • Preferred solid understanding of GTM functions (Sales, Marketing, Customer Success) in a SaaS tech company.
  • Self-motivated, proactive teammate with innovative ideas to inspire customer retention and adoption of our products.
  • Strong interpersonal skills and experience building strong internal and external relationships.
About Salesforce

Salesforce is the Customer Company, inspiring the future of business with AI+ Data + CRM. We empower companies across every industry to blaze new trails and connect with customers in a whole new way. Our Customer Success Strategy and Operations team is responsible for supporting all operational aspects of the Customer Success organization.

We are committed to creating a workforce that reflects society through inclusive programs and initiatives, such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our company benefits at https://www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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