Associate Training and Enablement Specialist

1 day ago

Austin, Texas, United States Civitas Learning Full time
About the Role

We are seeking a highly skilled Associate Training and Enablement Consultant to join our Customer Success team at Civitas Learning. As a key member of our team, you will play a critical role in helping our higher education institution clients implement and adopt our software products aimed at improving student success.

Key Responsibilities
  • Represent Civitas Learning with educational institutions throughout the U.S., working with leaders throughout each organization with which we work.
  • Learn and understand workflows that support students' success, predictive analytics, quantitative analysis, and the higher education industry.
  • Develop plans, strategies, and guidelines for desired outcomes/ROI metrics.
  • Design, implement, and document discovery and goal setting processes.
  • Develop, manage, and/or support internal and external implementation teams, processes, and documentation.
  • Develop and present training programs from inception to fruition, including engaging cross-functional internal teams, concept and activity development, and materials such as slide decks, worksheets, and activity guides.
  • Collaborate with Product Manager, Project Managers, Data Engineers, Marketing, Sales, Account Management, and Consulting teams to bring value to customers, and bring learnings from client engagements to others in the organization in support of the work of other teams.
  • Create self-serve user education materials, both print and video.
  • Translate complex technical information into plain, understandable language and/or step-by-step guidelines.
Requirements
  • Bachelor's Degree or higher.
  • Experience in training or user education and/or client services, project management, or account management. Experience in higher education settings or with higher education clients strongly preferred.
  • Experience developing and leading trainings, or teaching experience. Experience developing and delivering training in multiple formats, including instructor-led training, e-learning modules, and webinars preferred.
  • Ability to manage complex senior-level and frontline-level client engagements through excellent preparation, communication, and emotional intelligence.
  • Experience building strong cross-functional relationships internally and externally.
  • Outstanding written and verbal communication skills and ability to communicate with multiple audiences.
  • Strong consultative skills with a demonstrated consultative approach to your work.
  • Excellent project management skills with demonstrated ability to work with urgency.
  • Unwavering integrity, attention to detail, and desire to exceed client expectations.
  • Superb organizational and time management skills and the ability to multitask competing priorities.
  • A team orientation to your work, a flexible attitude, and an openness to feedback.
  • Understanding of higher education processes and goals or the ability to learn.
  • Literacy with data science or the ability to learn.
  • Authorization to work in the U.S.
About Civitas Learning

Civitas Learning helps colleges and universities harness the power of their student data to improve student success outcomes. We embed actionable intelligence in workflow tools so higher education can focus their student success strategies, deliver proactive care, inspire holistic advising, and quickly measure what's working for whom.

With our platform, software and services, our customers empower leaders, advisors, faculty, & students to measurably improve enrollment, persistence, and graduation outcomes.

Today, we work with 375 colleges and universities, serving nearly 8 million students. Together with our growing community of customers, we are making the most of the world's learning data to help graduate a million more students per year by 2025.

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