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Senior Product Enablement Specialist

2 months ago

Austin, Texas, United States LogicMonitor Full time
About Us

We're a technology company dedicated to delivering exceptional employee and customer experiences. Our team is passionate about trust, customer obsession, agility, and continuous improvement. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence.

We foster a culture of performance and recognition, empowering our employees to do their best work. Our teams collaborate in Centers of Energy, hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration.

We're committed to fostering an inclusive and respectful environment where every individual is valued and respected. We celebrate the diversity of our team and strive to create a culture of inclusivity.

What We Do

Our leading hybrid observability platform, LM Envision, helps modern enterprises gain operational visibility into and predictability across their IT stacks. We use AI and Machine Learning to improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.

Our customers love our ability to bring cloud and traditional IT together into one view, resulting in minimal churn rates, expansion business, and exciting new customer references. We've received the highest Net Promoter Score of any IT Infrastructure Management provider and have been certified as a Great Place To Work.

Job Summary

The Senior Product Enablement Specialist is a critical role that ensures our products are effectively launched, adopted, and utilized by both internal teams and customers. This role bridges the gap between product development and go-to-market teams, designing and developing comprehensive training and resources to educate, enable, and inspire customers and GTM teams on product features and benefits.

Key Responsibilities
  • Collaborate with Product Managers to understand product roadmaps and upcoming features, translating technical information into clear content that educates and inspires.
  • Partner with the LM Community to establish confidence as their trusted advisor and LM product expert and go-to resource.
  • Design, develop, and provide support for training materials (i.e. presentations, product demos, and interactive modules) for customers, channel, and GTM teams to ensure product sales, implementation, and customer adoption.
  • Conduct training sessions, webinars, and workshops to educate employees on product features, positioning, competitive landscape, and customer value propositions.
  • Support product launches partnering closely with Product Management and GTM teams to develop launch kits, FAQs, and other supportive materials.
  • Gather feedback and insights from the LM Community and internal teams to identify knowledge gaps and areas for improvement in training and product materials.
  • Collaborate with Sales and CX Enablement teams to ensure teams are prepared with the knowledge and tools they need to effectively communicate product value propositions, address objections, and close deals.
  • Monitor and Report on the effectiveness of enablement through metrics and KPIs, providing insights for continuous improvement.
  • Collaborate with Channel teams to identify value and access for any materials created.
Requirements
  • Bachelor's degree required.
  • 5-8 years of experience in a role where you developed a deep understanding of the product, industry, and effective communication strategies.
  • Deep technical acumen in Enterprise Software and the B2B SaaS market, with a demonstrated ability to grasp Observability products, their features, and benefits.
  • Confidence in educating and inspiring technical audiences including exceptional public speaking skills.
  • Knowledge in adult learning principles, training methodologies, and instructional design.
  • Excellent written and verbal communication skills for creating clear, concise, and engaging enablement materials.
  • Ability to analyze data, gather insights, and measure the effectiveness of enablement initiatives.
  • Proficiency in managing multiple projects simultaneously, ensuring timely delivery of enablement programs and materials.
  • Flexibility to adapt to changing product landscapes, emerging technologies, and evolving business needs.
  • Understanding of sales and CX processes, strategies, and techniques to align enablement efforts with business goals.