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Training Operations Specialist

2 months ago

Austin, Texas, United States Asure Software Full time
Job Overview

Salary: $80,000-$85,000 Yearly

About Us

Asure Software is a dynamic organization with over 600 dedicated professionals, specializing in Human Capital Management (HCM). We approach HCM with the perspective of entrepreneurs and executives, focusing on enhancing 'Human Capital' to foster growth, ensure compliance, and optimize resource allocation. Our comprehensive HCM platform supports more than 80,000 clients in building effective teams and managing their workforce in a complex HR landscape. Our offerings include Payroll & Tax, HR, Time & Attendance software, and a range of HR Services.

Role Summary

We are looking for a committed and skilled Operations Training Specialist to enhance our Learning & Development team. In this role, you will facilitate coaching and training for our payroll and operational support teams, which include Payroll Specialists, Tax Specialists, and Benefit Specialists, serving small to mid-sized enterprises.

Key Responsibilities

  • Design and implement training programs for new hires and ongoing education that align with organizational objectives.
  • Create engaging training materials such as video tutorials, presentations, job aids, and assessments to support effective learning.
  • Conduct training sessions through virtual platforms, e-learning modules, and in-person as required.
  • Become proficient in our learning management system, Asure University.
  • Provide coaching to both individuals and teams to reinforce learning and improve performance.
  • Collaborate with various departments including Operations, HR, Marketing, Product, and IT to ensure training initiatives are aligned.
  • Assess the effectiveness of training programs through evaluations, feedback, and performance metrics, making continuous improvements as necessary.
  • Track and report on the progress of training initiatives and their outcomes to management.
  • Organize and lead year-end training sessions for payroll teams.
  • Facilitate training readiness programs for career certifications.

Qualifications

  • Bachelor's degree or equivalent professional experience.
  • Minimum of 4 years of experience in operations training or a similar role.
  • Experience in Payroll, Human Capital Management (HCM), or Human Resources training.
  • Strong skills in instructional design and content development.
  • Proficient in Microsoft Office Suite, Adobe PDF, Articulate 360, and CRM systems.
  • Excellent presentation abilities, capable of engaging and inspiring an audience.
  • Analytical skills to assess training needs and evaluate effectiveness.
  • Strong interpersonal skills to build rapport with trainees and stakeholders.
  • Effective organizational and project management skills to handle multiple training initiatives simultaneously.
  • Willingness to travel occasionally as needed.

Compensation and Benefits

The base salary for this position ranges from $80,000 to $85,000, depending on experience.

  • Comprehensive medical, dental, and vision coverage effective from day one.
  • Company-paid life insurance, long-term disability, and short-term disability.
  • 401K plan with a 3% safe harbor contribution.
  • Employee Stock Purchase Program.
  • Fitness reimbursement program.
  • Self-managed paid time off.

Our Mission

To deliver Human Capital Management (HCM) software and services that empower companies to grow while fostering a culture of development.

  • Support customer growth by maximizing their human capital.
  • Encourage employee growth both personally and professionally.
  • Build community relationships that inspire positive change.
  • Enhance shareholder value.

Our Vision

To be the most trusted resource for Human Capital Management for entrepreneurs everywhere.

Our Values

  • Embrace Change
  • Lead with Integrity
  • Own the Outcome
  • Deliver Excellence
  • Be a Good Human

Asure Software is an equal opportunity employer. All candidates must be legally authorized to work in the US. Criminal background checks will be conducted upon employment offer.