Customer Service Ambassador

15 hours ago

Vero Beach, Florida, United States Classic Collision Inc Full time
Job Summary

Classic Collision Inc is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support throughout the repair process.

Key Responsibilities
  • Customer Communication: Explain and educate customers on the repair process, including insurance claim information and processes.
  • Insurance Partnerships: Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
  • Rental Car and Tow Services: Coordinate with rental car and tow companies to provide one-stop service to all customers.
  • Vehicle Delivery: Ensure all vehicles are delivered to customers by the assigned service advisor or designated backup teammate.
  • Customer Support: May assist in customer communication throughout the repair process.
  • DRP Assignments: Monitor DRP assignments, estimate/repair appointments, and capture rates of assignments.
  • Follow-up and Sales: Follow up on all DRP assignments present and past to maintain sales for the center.
  • Logbook Maintenance: Maintain DRP logbooks and Enterprise ARMS daily.
  • Payment Processing: Secure proper payments.
  • Invoice Reconciliation: Assist with reconciling invoices to payables report daily and monthly (as applicable).
  • Customer Comfort: Ensure all customer comfort items are always fresh and available for customers, as well as maintaining the customer waiting area.
  • Administrative Tasks: Perform other administrative tasks and duties as required to successfully meet the needs of the business.
Requirements
  • Age: Must be at least 18 years of age.
  • Experience: Previous experience in customer service, sales, or other related fields is preferred.
  • Driver's License: Must have a valid driver's license and be eligible for coverage under company insurance policy.
  • Communication Skills: Effective communication (written and verbal) and interpersonal skills are required.
  • Organization and Time Management: Organization and multi-tasking skills, good time management, and the ability to adapt easily to a fast-paced environment.
Behaviors and Competencies
  • Integrity: Respect and accountability at every level and every interaction.
  • Customer Service: Provide the highest level of customer service while building customer satisfaction and retention.
  • Innovation: Develops and displays innovative approaches and ideas to our business.
  • Teamwork: Contributes to building a positive team spirit and supports everyone's efforts to succeed.

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