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Customer Experience Ambassador

2 months ago

Miami Beach, Florida, United States Capital One Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador. As a key member of our community engagement team, you will be responsible for delivering exceptional customer experiences and promoting financial literacy in our community.

Key Responsibilities
  • Develop and maintain strong relationships with customers and community members to understand their financial needs and goals.
  • Provide personalized financial guidance and support to customers, helping them to achieve their financial objectives.
  • Collaborate with internal stakeholders to develop and implement community engagement initiatives that promote financial education and awareness.
  • Participate in local events and activities to build relationships with community leaders and organizations, and to promote Capital One's commitment to financial inclusion.
  • Stay up-to-date with industry trends and best practices in customer experience and financial education, and apply this knowledge to continuously improve our community engagement efforts.
Requirements
  • Bachelor's degree in a related field, such as business, finance, or marketing.
  • At least 1 year of experience in customer-facing roles, preferably in the financial services industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and community members.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
What We Offer

As a Customer Experience Ambassador at Capital One, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. We also offer opportunities for professional development and growth, including training and education programs, and career advancement opportunities.