Customer Service Ambassador

9 hours ago

Dania Beach, Florida, United States Keolis Commuter Services Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Keolis Commuter Services. As a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional service and support to ensure their needs are met.

Key Responsibilities
  • Respond to customer inquiries and concerns in a timely and professional manner.
  • Provide accurate and complete information to customers, using the right methods and tools.
  • Ensure customer concerns are understood and clearly explain resolution to the customer.
  • Use proactive measures to ensure customers are informed of bus routes and information.
  • Follow communication procedures, guidelines, and policies to ensure seamless customer interactions.
  • Resolve customer complaints and questions as they occur, working in conjunction with other departments as needed.
  • Assist other departments with tasks as time allows and commensurate with the level of the CSR position.
Requirements
  • High School diploma or equivalent required.
  • One year of experience in a customer service role.
  • Experience in various computer software programs and experience using Windows-based applications.
  • Ability to stand for long periods of time in all weather conditions.
What We Offer

As a Customer Service Representative at Keolis Commuter Services, you will have the opportunity to work in a dynamic and customer-focused environment. We offer competitive compensation and benefits, opportunities for development and growth, and a safe and supportive work environment.

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