Shop Efficiency Specialist
6 days ago
Job Summary:
The Shop Foreman is a key member of the New Smyrna Beach Chevrolet team, responsible for maximizing the efficiency and profitability of the shop. This role acts as a liaison between management and technicians, relaying policy and providing feedback on technicians' needs and concerns.
The ideal candidate will excel in technical knowledge and be able to train, assist, and supervise technicians to ensure the highest level of customer satisfaction.
Key Responsibilities:
- Assist the Service Manager in overseeing daily shop operations
- Manage technicians to ensure timely completion of repairs and maintenance
- Troubleshoot problem vehicles and road test with customers to duplicate issues
- Assist customers with questions and help technicians diagnose vehicle problems
- Enroll technicians in training programs and ensure timely completion
- Check repair orders for recalls and gather information to duplicate customer concerns
- Complete labor operations and technician labor times on repair orders
- Obtain authorization codes for warranty repairs and ensure correct parts are on the repair order
- Track internal repair orders, including used vehicles, PDI, accessories, and detail repair orders
- Ensure used vehicles are inspected, repaired, and detailed within 72 hours
- Perform evaluations of shop operations and provide feedback for improvement
Requirements:
- Ability to read and comprehend instructions
- Dealership computer skills, including Reynolds & Reynolds, Microsoft Word, Excel, and Outlook Express
- Supervisory experience
- Five years combined Parts, Service, and Body Shop experience
- Valid in-state driver's license
- Professional personal and excellent communication skills
Benefits:
- Health Insurance
- Prescription Coverage
- Life Insurance
- Disability Coverage
- 401(K)
- Paid Vacation
- Continued Paid Training
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