Office Operations Coordinator
2 weeks ago
Position Summary:
We are seeking a skilled and proactive professional to fill the role of Office Operations Coordinator. This position is essential in ensuring the smooth functioning of our office operations and delivering exceptional service to our clients.
The ideal candidate will possess a minimum of 3 years of experience in an administrative capacity, showcasing strong communication skills and a commitment to customer satisfaction. This role is designed for individuals who thrive in a remote work environment, particularly those residing in North or South Carolina.
Key Responsibilities:
- Task Management: Execute assigned duties efficiently and accurately.
- Scheduling: Organize and coordinate appointments and inspections for clients and realtors.
- Communication: Maintain clear and professional communication with team members, clients, and external partners.
- Problem Resolution: Address and resolve client inquiries and complaints through effective questioning and problem-solving skills.
- Team Meetings: Actively participate in weekly team meetings to discuss progress and strategies.
Core Duties:
- Phone Management: Professionally handle incoming calls, providing accurate information and support.
- Calendar Coordination: Maintain and update calendars to ensure seamless scheduling.
- Email Management: Respond to email inquiries promptly, ensuring high standards of written communication.
- Client Support: Deliver comprehensive support to enhance client and realtor satisfaction.
- Goal Orientation: Work towards achieving established performance goals and contribute to the team's success.
- Policy Adherence: Follow organizational policies and procedures to maintain operational standards.
- Collaboration: Work collaboratively with team members to accomplish shared objectives.
Qualifications:
- Minimum of 3 years of experience in an office environment with a focus on administrative tasks.
- Proven track record in customer service, demonstrating a commitment to client satisfaction.
- An associate degree is preferred, reflecting a dedication to professional development.
- Strong organizational abilities to manage multiple tasks and meet deadlines.
- This position is remote; candidates must reside in North or South Carolina.
Job Type: Full-time
Schedule: Monday through Friday, 8 AM – 5 PM
Compensation: Hourly rate of $17, with a monthly medical allowance of $200.
Vacation Policy:
After one year of service, employees are entitled to one week of vacation. After three years, this increases to two weeks.
We are a locally owned home inspection company, established in 2006, dedicated to providing exceptional service and value to our clients while supporting the real estate community.
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