Group Reservations Coordinator

5 days ago

Washington, United States AccorHotel Full time
Job Summary

We are seeking a highly skilled and experienced Group Reservations Coordinator to join our team at AccorHotel. As a key member of our revenue management team, you will be responsible for coordinating group reservations and ensuring seamless execution of group events.

Key Responsibilities
  • Group Reservations Coordination: Consistently offer professional, friendly, and engaging service in all interactions with meeting planners and clients.
  • Room Block Management: Maintain accurate and up-to-date room block inventory, revise room blocks as needed, and communicate changes to revenue management and event services.
  • Reservation Updates: Update reservations, including cancellations, rescheduling, and shortening length of stay requests, in accordance with AccorHotel group reservation policies.
  • Communication and Liaison: Liaise with Sales, revenue management, and event services to ensure seamless execution of group events.
  • Revenue Maximization: Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities when applicable.
  • Reporting and Analysis: Provide reservation and pick-up reports upon request and cross-reference group resumes with system information to ensure accuracy.
Requirements
  • Customer Service Experience: Must possess outstanding guest services skills, sophisticated verbal and written communication skills.
  • Technical Skills: Computer literate in Microsoft Windows and Microsoft Excel applications, with Opera experience an asset.
  • Problem-Solving and Interpersonal Skills: Must be able to handle a multitude of tasks in an intense, ever-changing environment and possess strong interpersonal and problem-solving abilities.
  • Reliability and Responsibility: Highly responsible and reliable, with the ability to work in a diverse team environment.
Working Environment

Our team is representative of over 20 countries worldwide, and we offer a dynamic and inclusive work environment. As a Group Reservations Coordinator, you will have the opportunity to work with a diverse group of individuals and develop your skills and abilities in a fast-paced environment.

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