Reservations Sales Agent
4 days ago
We are seeking a highly skilled and experienced Reservations Sales Agent to join our team at B. F. Saul Company Hospitality Group. As a key member of our reservations team, you will play a critical role in generating revenue for our hotel by converting inquiries into confirmed reservations.
Key Responsibilities- Field inquiries for transient reservations and convert them into confirmed bookings
- Quote rates and negotiate with callers to secure reservations
- Follow sell strategy as determined by revenue management to maximize revenue
- Provide exceptional customer service and respond to guest inquiries in a timely and professional manner
- Input detailed information into the property management system (Opera) accurately and efficiently
- Handle group blocks, rooming lists, and other reservations-related tasks
- Process travel agent commissions and market segment coding
- High school diploma or equivalent required; six months of experience in a related field preferred
- Typing skills and general computer experience required; reservations sales experience or prior work experience in a professional office environment preferred
- Fluency in English language required; ability to write routine correspondence and communicate effectively with guests and colleagues
- Basic math skills and ability to understand occupancy, average rate, and RevPAR calculations
- Ability to work under pressure in a calm and professional manner
This is a full-time position that requires sitting, typing, and using a computer screen for long periods. Ability to talk and listen through a headset for extended periods is also required.
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Sales and Reservations Agent
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Marketing Representative
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