Reservations Sales Agent

4 days ago


Washington, United States B. F. Saul Company Hospitality Group Full time
Job Summary

We are seeking a highly skilled and experienced Reservations Sales Agent to join our team at B. F. Saul Company Hospitality Group. As a key member of our reservations team, you will play a critical role in generating revenue for our hotel by converting inquiries into confirmed reservations.

Key Responsibilities
  • Field inquiries for transient reservations and convert them into confirmed bookings
  • Quote rates and negotiate with callers to secure reservations
  • Follow sell strategy as determined by revenue management to maximize revenue
  • Provide exceptional customer service and respond to guest inquiries in a timely and professional manner
  • Input detailed information into the property management system (Opera) accurately and efficiently
  • Handle group blocks, rooming lists, and other reservations-related tasks
  • Process travel agent commissions and market segment coding
Requirements
  • High school diploma or equivalent required; six months of experience in a related field preferred
  • Typing skills and general computer experience required; reservations sales experience or prior work experience in a professional office environment preferred
  • Fluency in English language required; ability to write routine correspondence and communicate effectively with guests and colleagues
  • Basic math skills and ability to understand occupancy, average rate, and RevPAR calculations
  • Ability to work under pressure in a calm and professional manner
Working Conditions

This is a full-time position that requires sitting, typing, and using a computer screen for long periods. Ability to talk and listen through a headset for extended periods is also required.



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