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Group Booking and Reservations Manager

2 months ago

Washington, Washington, D.C., United States SOFITEL Full time
Job Description

Job Summary:

Sofitel Washington D.C. Lafayette Square is seeking a highly skilled and experienced Group Reservations Coordinator to join our team. As a Group Reservations Coordinator, you will be responsible for coordinating and managing group reservations, ensuring seamless execution of group events, and providing exceptional customer service to our clients.

Key Responsibilities:

  • Group Reservations: Consistently offer professional, friendly, and engaging service in all interactions with clients and internal stakeholders.
  • Group Rooming Lists: Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups.
  • Reservation Updates: Update reservations, including cancellations, rescheduling, and shortening length of stay requests, in accordance with Sofitel Washington D.C. Lafayette Square group reservation policies.
  • Group Block Inventory: Maintain group block inventory accurately and communicate changes and questions with revenue management and event services.
  • Revenue Maximization: Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities when applicable.
  • Client Communication: Respond to any challenges found for accommodating rooming requests by communicating with appropriate individuals or departments.
  • Team Collaboration: Liaise with Sales and other departments as required.
  • Reporting: Provide reservation and pick-up reports upon request.
  • Quality Control: Cross-reference Group resumes with system information and ensure accuracy, when necessary.
  • Client Meetings: Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Event Sales Managers.

Qualifications:

  • Customer Service Experience: Required; must possess outstanding guest services skills, sophisticated verbal and written communication skills.
  • Computer Literacy: Microsoft Windows/Microsoft Excel applications preferred.
  • Opera Experience: An asset.
  • Problem-Solving Abilities: Must be able to handle a multitude of tasks in an intense, ever-changing environment.
  • Interpersonal Skills: Strong interpersonal and problem-solving abilities.
  • Reliability: Highly responsible and reliable.

Working Environment:

  • Diverse Team: Opportunity to work with a diverse group, representative of over 20 countries worldwide.
  • Experienced Team: Experienced group of individuals to train and hone innate skills and abilities.

Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington D.C. Lafayette Square is unable to assist with work authorization.

Our Commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.