Lead Customer Support Specialist

2 weeks ago


Baltimore, Maryland, United States Tad PGS Full time
Position Overview

The Senior Client Services Representative plays a crucial role in ensuring exceptional support for both internal and external aerospace clientele. This position is vital for maintaining operational efficiency and customer satisfaction.

Key Responsibilities
  • Provide comprehensive support through various channels, including ticketing systems and direct communication.
  • Deliver prompt assistance for aircraft on-ground (AOG) situations, ensuring minimal disruption to operations.
  • Process and manage customer inquiries, directing them to the appropriate subject matter experts for resolution.
  • Collaborate effectively with the Produ Call Center team to enhance service delivery and operational processes.
Qualifications

The ideal candidate will possess strong communication skills and a customer-centric approach, with a proven ability to manage multiple tasks efficiently.



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