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Lead Customer Support Specialist

2 months ago

Baltimore, Maryland, United States Tad PGS Full time
Position Overview

The Senior Client Services Representative plays a crucial role in ensuring exceptional support for our aerospace clientele. This position involves:

  • Comprehensive Support: Delivering assistance through various channels including ticketing systems and email communications to both internal and external customers.
  • AOG Coverage: Providing immediate response and solutions for aircraft on-ground situations, ensuring minimal downtime.
  • Request Processing: Efficiently managing customer inquiries and directing them to the appropriate subject matter experts for resolution.
  • Coordination: Collaborating with the Produ Call Center team to enhance service delivery and customer satisfaction.

This role is vital in maintaining the high standards of customer service that Tad PGS is known for, ensuring that all customer interactions are handled with professionalism and expertise.