Retail Operations Supervisor

2 weeks ago


Carbondale, Pennsylvania, United States Goodwill Full time
Position Title: Retail Operations Supervisor (Full-time)
Location: Natrona Heights, PA

Company Overview:
Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization dedicated to funding job training, education, and various community programs through the sale of donated clothing and household items in retail locations and online. We are a mission-driven team of 1,000 individuals, all committed to enhancing our community's well-being. For three consecutive years, Goodwill has been recognized by Forbes as one of America's 'Most Inspiring Companies'.

Role Overview:
The Retail Operations Supervisor will support the Store Manager in overseeing the daily functions of the retail outlet. This role requires the application of critical thinking, interpersonal skills, active listening, and management expertise to meet sales goals and provide exceptional customer service.

Key Responsibilities:
- Lead and guide staff, program participants, donors, and customers to achieve production and quality objectives, fulfill sales targets, and ensure efficient store operations.
- Comply with organizational policies and procedures to maintain a positive internal and external retail environment.
- Exhibit excellent communication, organizational, management, and problem-solving skills, with a strong focus on detail and customer satisfaction.

Compensation:
External Hiring Range: $15.34 to $17.64/hour

Work Schedule:
Availability to work evenings, weekends, and holidays as necessary.

Travel Requirements:
Local travel may be necessary.

Minimum Qualifications:
- High school diploma or equivalent AND 2 years of management experience required. OR
- Associate degree AND 1 year of management experience required.

Internal candidates will be considered with: High school diploma or equivalent AND 6 months of experience in the Goodwill Team Leader role required.

Preferred experience includes retail, fast food, resale, or manufacturing/production.


Required Clearances, Licenses, and Certifications:
Candidates must provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH).

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