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Customer Experience Associate

2 months ago

Carbondale, Illinois, United States TJX Companies, Inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator. As a key member of our front-of-store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers.

Key Responsibilities
  • Customer Experience: Create a positive internal and external customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
  • Team Leadership: Oversees a team of Associates at front of store, ensuring prompt, courteous customer service and promotion of loyalty programs.
  • Training and Development: Takes an active role in training and mentoring Associates on front-end principles, and trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
  • Operational Excellence: Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
  • Problem Resolution: Addresses customer concerns and issues promptly, ensuring a positive customer experience.
  • Store Execution: Ensures Associates execute tasks and activities according to store plan, prioritizes as needed, and communicates accurately and effectively with management and Associates when setting and addressing priorities.
  • Recognition and Feedback: Provides and accepts recognition and constructive feedback, and partners with Management on Associate training needs to increase effectiveness.
  • Compliance and Safety: Ensures adherence to all labor laws, policies, and procedures, and promotes safety awareness and maintains a safe environment.
Requirements
  • Availability: Available to work flexible schedule, including nights and weekends.
  • Merchandising Knowledge: Strong understanding of merchandising techniques.
  • Communication and Organizational Skills: Strong communication and organizational skills with attention to detail.
  • Teamwork and Leadership: Team player, working effectively with peers and supervisors, and able to train others.
  • Experience: 1 year retail and 6 months of leadership experience.
Benefits

We offer a competitive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.