Donor Experience Manager

2 days ago

Amherst, Massachusetts, United States University of Massachusetts Amherst Foundation Full time

The University of Massachusetts Amherst Foundation is seeking a skilled Donor Experience Manager to join our team. This is a full-time hybrid position that can be based in select US states: Massachusetts, New York, Connecticut, Rhode Island, and New Hampshire.

**About the Role**

We are looking for a collaborative and strategic individual with expertise in donor relations, stewardship, and communications. As a Donor Experience Manager, you will play a key role in designing and implementing a comprehensive program that delivers tailored and innovative donor experiences.

**Responsibilities**

  • Develop and implement individualized engagement plans for selected major gift donors and/or prospects, emphasizing donor recognition and communications, in collaboration with the Development team and SBS Dean's Office;
  • Track the use of gift funds and develop gift impact content for stewardship communications and other purposes;
  • Maintain accurate records and provide regular reports on the use of gifts, communicating gift impact and celebrating contributions;
  • Collaborate with Advancement and central Donor Relations staff to report on the use of gifts, communicate gift impact, and celebrate contributions;
  • Promote a culture of inclusivity and diversity within the team, recognizing the value that diverse perspectives bring to our work and community;

**Requirements**

  • Bachelor's degree and five years of experience in a combination of at least three relevant areas: fundraising, alumni relations, organizing events, stewarding donors, and communications;
  • Demonstrated understanding of philanthropy principles and best practices, particularly in higher education and/or institutionally related foundations;
  • Knowledge of scholarship award management in a higher education environment and prior experience in scholarship stewardship and endowment reporting;
  • Excellent project management skills, problem-solving ability, adaptability, and ability to manage multiple projects from start to finish;
  • High-level computer skills, including Microsoft software (Outlook, Excel, Word), Adobe Photoshop, HTML or similar software;

**What We Offer**

  • A salary range of $84,000 - $92,000, depending on experience;
  • A 4-day summer work week, flexible work arrangements, and opportunities for professional growth and development;
  • Health insurance packages for medical, dental, and vision care; and part-time work for full-time pay for the first four weeks post-parental leave;
  • A commitment to building a diverse team and promoting an inclusive workplace culture;
  • A positive and dynamic work environment with opportunities to make a meaningful impact in the lives of students, faculty, and staff at the University of Massachusetts Amherst;

We welcome applications from motivated and dedicated individuals who share our passion for excellence and our commitment to creating a more inclusive and equitable world. To apply, please submit your application through our website. The University of Massachusetts Amherst Foundation is an equal opportunity employer committed to building a diverse and inclusive workforce.

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