IT Systems Manager for Research and Education
7 days ago
UMass Amherst, a nationally ranked public research university, is seeking an IT Systems Manager for Research and Education to join their team.
About UMass AmherstA pioneer in education, UMass Amherst offers a full range of undergraduate, graduate, and professional degrees on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts.
This position will play a crucial role in supporting the Department of Astronomy's active research and teaching mission by providing computing expertise to ongoing research and education at all levels.
Job SummaryThe IT Systems Manager will help recommend and implement computing solutions, support IT policy decisions, and represent the department's IT needs to the College and beyond.
The successful candidate will be responsible for:
- Providing programming support to Linux, Macintosh, and Windows workstations and laptops used for research and teaching activities of faculty and research staff.
- Configuring and administering security for systems, educating students, staff, and faculty about effective security procedures, and training them on security tools, procedures, and policies.
- Analyzing independently and responding to requests for assistance with complex computer problems in Linux, Macintosh, and Windows systems, diagnosing and repairing hardware and software issues or referring the repair to other resources as appropriate.
- Working cooperatively with College and University network technical staff, contributing knowledge and providing technical support for the deployment and migration of new network technologies in an active research environment.
- Maintaining an electronic inventory of information technology owned by the department, both hardware and software.
- Bachelor's degree and three (3) years of relevant experience or Associates degree and five (5) years of relevant experience.
- Demonstrated proficiency in LINUX and Mac systems management for multiple users in a networked computer environment, including parallel computing environments, cluster environments, and commonly used HPC containers.
- Ability to work independently to organize multiple tasks and set priorities for action, take initiative, be creative, achieve goals in a timely manner, and operate with self-direction in a fast-paced and changing environment.
- Excellent interpersonal and communication skills.
- Ability to interact effectively and work productively with a diverse population of faculty, staff, and students, establishing and maintaining positive working relationships.
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