Front Desk Operations Professional

1 month ago


New York, New York, United States Alts (fka Alteration Specialists) Full time
Job Title: Front Desk Operations - Customer Service Representative

Join the Alteration Specialists team as a Front Desk Operations - Customer Service Representative and play a vital role in creating a welcoming and professional environment for our clients. As the first point of contact, you will establish rewarding relationships with our clientele and partner community, and contribute to the growth and development of our expanding industry.

Key Responsibilities:
  • Provide exceptional customer service and support to clients and partners
  • Manage front desk operations, including check-ins, pickups, and payments
  • Answer inbound calls and respond to client inquiries
  • Process new transactions and ensure accurate internal reporting
  • Order, track, and manage office inventory, supplies, and purchases
  • Ensure all outsourced garments are properly tagged, distributed, and delivered
  • Manage the flow of fitting room processes and appointments
Requirements:
  • Experience in customer service-related roles preferred
  • Prior responsibilities in the fashion industry and communications management desired
  • Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction desired
Why Join Our Team:

As a Front Desk Operations - Customer Service Representative, you will have the opportunity to develop your career in an expanding industry, work with a tight-knit tailoring and operations team, and contribute to the growth and development of our company. We offer fair compensation and benefits, thoughtful management, and specific attention to growth and development of our staff.



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