Front Desk Operations Manager
4 weeks ago
As a Front Desk Operations Manager at Moxy NYC Downtown, you will be responsible for overseeing the front desk operations in accordance with established guest service, quality, and sustainability standards. This role requires a strong leader who can supervise front desk staff, ensure excellent guest service, and maintain a clean and welcoming environment.
Key Responsibilities
Supervise front desk staff to ensure excellent guest service and maintain a clean and welcoming environment
Interview, select, train, schedule, coach, and support associates to ensure they perform in accordance with established brand or hotel standards and consistent with HHM core values
Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions
Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager
Perform bookkeeping activities such as balancing accounts and conducting audits
Promote Hersha Hospitality and brand-specific marketing programs
Greet guests immediately upon arrival; register and assign guests to hotel rooms
Compute bills, collect payments, handle cash, and make change for guests
Close out guest accounts at time of check out
Ensure hotel entrance, reception, and other public areas are properly maintained in regards to cleanliness and appearance
Follow sustainability guidelines and practices related to HHM's EarthView program
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards
Requirements
Associate's or Bachelor's degree preferred
Ability to work a varied schedule, including nights, weekends, and holidays
Strong leadership and communication skills
Ability to work in a fast-paced environment and prioritize tasks effectively
Knowledge of hotel operations and guest service standards
Ability to maintain confidentiality and handle sensitive information
About Moxy NYC Downtown
Moxy NYC Downtown is a vibrant and stylish hotel located in the heart of New York City. We are committed to providing exceptional guest service and creating a welcoming environment for our guests. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we encourage you to apply for this exciting opportunity.
-
Front Desk Operations Manager
4 weeks ago
New York, New York, United States Hersha Hospitality Management Full timeKey Responsibilities: Supervise front desk operations in accordance with established guest service, quality, and sustainability standards.Leadership Opportunities: Assist in the development of front office staff, including training and performance evaluations.Requirements: 2+ years of experience in a front desk or supervisory role in the hospitality...
-
Front Desk Manager
4 weeks ago
New York, New York, United States Marriott International Inc Full timeJob SummaryAs a Front Desk Manager at Marriott International Inc, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional customer service, and leading a team of front desk staff. You will work closely with the Front Office Manager to develop and implement strategies to improve guest satisfaction and maximize...
-
Front Desk Manager
4 weeks ago
New York, New York, United States Marriott Full timeJob SummaryAs a Front Desk Manager at Marriott, you will be responsible for leading and assisting with the successful completion of daily shift requirements in the front office areas, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Your goal will be to ensure guest and employee satisfaction and achieve the operating budget.Key...
-
Front Desk Manager
3 weeks ago
New York, New York, United States Marriott Full timeJob SummaryAs a Front Desk Manager at Marriott, you will be responsible for leading and assisting with the successful completion of daily shift requirements. This entry-level management position involves overseeing front office areas, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk, to ensure guest and employee satisfaction and achieve...
-
Front Desk Operations Coordinator
1 month ago
New York, New York, United States Alts (fka Alteration Specialists) Full timeJob Title: Front Desk OperationsWe are seeking a highly skilled and charismatic Front Desk Operations professional to join our team at Alts (fka Alteration Specialists). As the first point of contact for our clients, you will be responsible for creating a welcoming and professional environment that sets the tone for their experience with our studio.Key...
-
Front Desk Operations Coordinator
3 weeks ago
New York, New York, United States Alts (fka Alteration Specialists) Full timeJob Title: Front Desk OperationsWe are seeking a highly skilled and organized Front Desk Operations professional to join our team at Alts (fka Alteration Specialists). As a key member of our studio, you will be responsible for providing exceptional customer service, managing office operations, and ensuring a seamless experience for our clients.Key...
-
Luxury Hotel Front Desk Manager
3 weeks ago
New York, New York, United States Haven Staffing Solutions Corp Full timeWe are seeking a highly motivated and experienced Front Desk Manager to lead our front desk team in delivering exceptional guest experiences at our luxury hotel in Manhattan. The ideal candidate will have a strong background in front desk operations, guest services, and hotel property management systems.Key Responsibilities:Oversee and coordinate front desk...
-
Front Desk Manager Overnight
1 month ago
New York, New York, United States Marriott International Inc Full timeJob SummaryThis is an entry-level management position that oversees the daily operations of the front desk and guest services. The ideal candidate will have excellent communication and leadership skills, with the ability to motivate and train a team to achieve exceptional customer service and financial goals.Key ResponsibilitiesLead and manage the front desk...
-
Front Desk Supervisor
3 weeks ago
New York, New York, United States Silver Bay YMCA Full timeJob Summary:The Front Desk Supervisor is a key member of the Guest Services team at Silver Bay YMCA. This role is responsible for ensuring the smooth operation of the front desk, providing exceptional customer service to guests, and supervising a team of front desk staff.Key Responsibilities: Supervise and train front desk staff to ensure excellent customer...
-
Hair Salon Front Desk Manager
4 weeks ago
New York, New York, United States Lovella Salon Nyc Inc Full timeJob OverviewWe are seeking a skilled Front Desk Manager to oversee the front desk operations and provide exceptional customer service.The ideal candidate will be responsible for managing the front desk area, ensuring it is organized and presentable, and providing support to other staff members as needed.Key Responsibilities:Manage the front desk area and...
-
Front Desk Manager Overnight
1 month ago
New York, New York, United States Marriott Full timeJob SummaryWe are seeking a highly motivated and organized Front Desk Manager Overnight to join our team at Marriott Hotels. As a key member of our Front Office team, you will be responsible for leading and assisting with the successful completion of daily shift requirements.Key ResponsibilitiesSupport the Front Desk team in achieving exceptional guest...
-
Front Desk Assistant Manager
4 weeks ago
New York, New York, United States Carlinfitness LLC Full timeJob OverviewCarlinfitness LLC is seeking a skilled Front Desk Assistant Manager to join its operations team. The ideal candidate will possess excellent communication and organizational skills, with the ability to multitask and work effectively in a fast-paced environment.Key Responsibilities:Provide exceptional customer service to members and guestsManage...
-
Front Desk Operations Representative
4 weeks ago
New York, New York, United States alts| Alteration Specialists + LABEL Full timeJob Title: Front Desk Operations - Customer Service RepresentativeAt alts | Alteration Specialists, we are seeking a highly skilled and motivated Front Desk Operations - Customer Service Representative to join our team. As a key member of our studio, you will be responsible for creating a welcoming and professional environment that exceeds our clients'...
-
Front Desk Manager OEM
4 weeks ago
New York, New York, United States Aimbridge Hospitality Full timeJob SummaryThe Front Desk Manager OEM is responsible for providing exceptional guest service and ensuring a smooth check-in and check-out process. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Responsibilities* Respond to guest requests and resolve any issues in a timely and...
-
Front Desk Supervisor
4 weeks ago
New York, New York, United States Hampton Inn Full timeJob Title: Front Desk SupervisorJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hampton Inn. As a Front Desk Supervisor, you will be responsible for supervising front desk operations, ensuring exceptional guest service, and maintaining high standards of quality and sustainability.Key...
-
Front Desk Supervisor
3 weeks ago
New York, New York, United States Volunteers of America-Greater New York Full timeFront Desk Supervisor RoleWe are seeking a skilled Front Desk Supervisor to coordinate the operation of our program during assigned shifts. This role is responsible for ensuring adherence to policy and procedures, providing emergency assistance to residents, and supervising incident management systems.Key Responsibilities:Direct front desk staff activities...
-
Front Desk Supervisor
4 weeks ago
New York, New York, United States Mohawk Casino Full timeJob Title: Front Desk SupervisorThis role requires an individual who can provide exceptional customer service and professionalism, with the ability to assist managers and front desk agents with guest relations.The Front Desk Supervisor is responsible for overseeing accounts to achieve guest satisfaction and ensuring all revenue goals are met or...
-
Dental Front Desk Coordinator
4 weeks ago
New York, New York, United States MICHAEL E ABRAMS DDS Full timeJob SummaryWe are seeking a highly skilled and experienced Dental Front Desk Coordinator to join our team at Michael E Abrams DDS. The ideal candidate will have a strong background in dental front desk operations, including financial and clinical case presentation, as well as excellent communication and organizational skills.The successful candidate will be...
-
Front Desk Coordinator
4 weeks ago
New York, New York, United States Volunteers of America - Greater New York (VOA-GNY) Full timeJob Title: Front Desk MonitorVolunteers of America-Greater New York (VOA-Greater New York) is a leading anti-poverty organization dedicated to ending homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey, and Westchester County, providing essential services to individuals and families in need.Job...
-
Front Desk Associate
3 weeks ago
New York, New York, United States Ambient Enterprises Full timeAbout UsAmbient Enterprises is a leading company in the HVAC space, comprising 25 companies that provide custom products and services for various markets. We offer expertise, technical support, and system design to meet our clients' needs.Role OverviewAs our Front Desk Associate, you will be part of a dynamic team, ensuring every guest feels welcome and...