Front Desk Operations Manager

4 weeks ago


New York, New York, United States Moxy NYC Downtown Full time
Job Summary

As a Front Desk Operations Manager at Moxy NYC Downtown, you will be responsible for overseeing the front desk operations in accordance with established guest service, quality, and sustainability standards. This role requires a strong leader who can supervise front desk staff, ensure excellent guest service, and maintain a clean and welcoming environment.

Key Responsibilities

Supervise front desk staff to ensure excellent guest service and maintain a clean and welcoming environment
Interview, select, train, schedule, coach, and support associates to ensure they perform in accordance with established brand or hotel standards and consistent with HHM core values
Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions
Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager
Perform bookkeeping activities such as balancing accounts and conducting audits
Promote Hersha Hospitality and brand-specific marketing programs
Greet guests immediately upon arrival; register and assign guests to hotel rooms
Compute bills, collect payments, handle cash, and make change for guests
Close out guest accounts at time of check out
Ensure hotel entrance, reception, and other public areas are properly maintained in regards to cleanliness and appearance
Follow sustainability guidelines and practices related to HHM's EarthView program
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards

Requirements

Associate's or Bachelor's degree preferred
Ability to work a varied schedule, including nights, weekends, and holidays
Strong leadership and communication skills
Ability to work in a fast-paced environment and prioritize tasks effectively
Knowledge of hotel operations and guest service standards
Ability to maintain confidentiality and handle sensitive information

About Moxy NYC Downtown

Moxy NYC Downtown is a vibrant and stylish hotel located in the heart of New York City. We are committed to providing exceptional guest service and creating a welcoming environment for our guests. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we encourage you to apply for this exciting opportunity.

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